This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
When you try to install a Microsoft SQL Server 2000 Analysis Services service pack, the installation may not be successful, and you may receive the following error message:
An error occurred during the move data process: -132
You may also see the error message in the Olapsp.log file. By default, the Olapsp.log file is located in the <drive>\WINNT folder or in the <drive>\WINDOWS folder, depending on the operating system that is running on your computer. You may notice information that is similar to the following in the Olapsp.log file:
3-12-2002 15:56:37 Begin Setup3-12-2002 15:56:37 Begin Initialize3-12-2002 15:56:38 Interactive Mode3-12-2002 15:56:38 Intel X863-12-2002 15:56:38 3-12-2002 15:56:38 Windows 20003-12-2002 15:56:38 Media Version: 8.0.534.03-12-2002 15:56:38 English3-12-2002 15:56:38 Media Locale: 10333-12-2002 15:56:38 Computer Name: XRT3-12-2002 15:56:38 End Initialize3-12-2002 15:56:38 Begin Can_Install3-12-2002 15:56:38 Previous Install Detected3-12-2002 15:56:38 Location: C:\Program Files\Microsoft Analysis Services3-12-2002 15:56:38 Version: 188.8.131.523-12-2002 15:56:38 Locale: 10333-12-2002 15:56:38 Server Installed3-12-2002 15:56:38 Manager Installed3-12-2002 15:56:38 DSO Installed3-12-2002 15:56:38 Client Installed3-12-2002 15:56:38 TEMP Dir: C:\DOCUME~1\ADMINI~1.XRT\LOCALS~1\Temp3-12-2002 15:56:38 End Can_Install3-12-2002 15:56:38 Begin Show Dialogs3-12-2002 15:56:41 End Show Dialogs3-12-2002 15:56:41 Begin Install3-12-2002 15:56:41 Stop MSSQLServerOLAPService Service3-12-2002 15:56:41 The service was unable to stop 3-12-2002 15:56:43 Stop WinMgmt Service3-12-2002 15:56:43 The service was unable to stop 3-12-2002 15:56:45 Setup is installing Microsoft Data Access Components (MDAC) ...3-12-2002 15:56:45 > C:\sql2ksp2\msolap\install\sqlredis.exe /Q:A /R:N3-12-2002 15:57:09 Selected Components:3-12-2002 15:57:09 Server3-12-2002 15:57:09 SQLTools3-12-2002 15:57:09 Res3-12-2002 15:57:09 ResLoc3-12-2002 15:57:09 Manager3-12-2002 15:57:09 Res3-12-2002 15:57:09 ResLoc3-12-2002 15:57:09 DSO3-12-2002 15:57:09 Res3-12-2002 15:57:09 ResLoc3-12-2002 15:57:09 Client3-12-2002 15:57:09 Res3-12-2002 15:57:09 ResLoc3-12-2002 15:57:09 Repository3-12-2002 15:57:09 Component Move Data3-12-2002 15:57:10 An error occurred during the move data process: -1323-12-2002 15:57:17 Stop MSSQLServerOLAPService Service3-12-2002 15:57:17 The service was unable to stop 3-12-2002 15:57:19 End Setup
This problem may occur when the service pack installation cannot update certain files that are used by the other services that are running on the computer. The other services may use Open Database Connectivity (ODBC).
To work around this problem, stop all the services that are running on the computer and that may use ODBC, and then install the Analysis Services service pack. To make sure that all the services are stopped, follow these steps:
Change the Startup Type of the following services to Manual:
FTP Publishing service
Internet Information Services (IIS) Admin service
Microsoft Operations Manager (MOM)
Simple Network Management Protocol (SNMP) service
SQL Server services, including the MSSQLServer service
Windows Management Instrumentation (WMI) service
Note This list may not include all the services that may cause this problem.
Restart the computer.
For more information about the services that may use ODBC, click the following article number to view the article in the Microsoft Knowledge Base:
183692 PRB: SQL Server Setup appears to stop responding
814462 PRB: Analysis Services 2000 Service Pack 3 setup is not successful because the RootDir value is missing