On a Microsoft Windows XP-based computer, you may experience slower access to network resources than you experience on a Microsoft Windows 2000-based computer. For example, if you run a Microsoft Access database front-end program on a Windows XP-based computer, this program may access the back-end database slower than when the same Access program runs on a Windows 2000-based computer.
This problem occurs if the network-based files use the long file-name syntax instead of the 8.3 short file-name syntax. Specifically, the Windows XP Server Message Block (SMB) redirector component does not cache path information from long file names. In this scenario, Windows XP sends two SMB packets for every GetFileAttributes function call.
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must have Windows XP Service Pack 1 installed to apply this hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Windows XP 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 07-Jul-2004 02:25 5.1.2600.1547 92,160 Cscdll.dll 07-Jul-2004 02:15 5.1.2600.1551 426,112 Mrxsmb.sys 07-Jul-2004 02:15 5.1.2600.1547 166,016 Rdbss.sys
Windows XP 64-bit editions
Date Time Version Size File name---------------------------------------------------------------------------07-Jul-2004 03:29 5.1.2600.1547 237,056 Cscdll.dll IA-64 SP1QFE 07-Jul-2004 02:19 5.1.2600.1551 1,287,552 Mrxsmb.sys IA-64 SP1QFE 26-Jun-2004 13:48 5.1.2600.1547 495,616 Rdbss.sys IA-64 SP1QFE 07-Jul-2004 03:25 5.1.2600.1547 92,160 Wcscdll.dll x86 WOW Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
In addition to installing the above hotfix, you must add the following information to the registry to resolve this problem. To do so, use the following steps:
- Click Start, click Run, type Regedit in the Open box, and then click OK.
- Locate and click the following registry key:
- Click Edit, click New, and then click DWORD value.
- Type InfoCacheLevel to replace New Value #1, and then press ENTER.
- Click the InfoCacheLevel DWORD value in the right pane, click Edit, and then click Modify.
- Under Value data, select hexadecimal and type 10, and then click OK.
- Quit Registry Editor.
Note InfoCacheLevel can have any of the following values in hexadecimal notation. The default value is 1.
- 0 = Disables the caching for all files and folders
- 1 = Enables the caching for files with short file name (8.3) - default value
- 10 = Enables caching for all files
To work around this problem, use the 8.3 naming syntax to rename your networked files.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.