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"The compressed (zipped) folder is invalid or corrupted" error message occurs when you open a compressed folder in a Word document

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you try to open a compressed (.zip) folder that has been inserted into a Microsoft Word document or a WordPad document, you may receive the following error message:
The Compressed (zipped) Folder is invalid or corrupted.
If Word has a security level setting of medium or high, you will receive the following warning message when you try to open the compressed folder:
You are about to activate an embedded object that may contain viruses or be otherwise harmful to your computer. It is important to be certain that it is from a trustworthy source. Do you want to continue?
If you click Yes, you then receive the error message that is listed earlier in this article.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
   Date         Time   Version         Size       File name   -----------------------------------------------------------   01-Apr-2004  01:29  6.0.2800.1500   1,022,976  Browseui.dll   04-Mar-2004  22:46  5.1.2600.1361      53,760  Packager.exe   01-Apr-2004  01:29  6.0.2800.1501   1,345,536  Shdocvw.dll
Windows XP 64-Bit Edition
   Date         Time   Version         Size       File name      Platform   ----------------------------------------------------------------------   01-Apr-2004  01:25  6.0.2800.1500   2,857,984  Browseui.dll   IA-64   04-Mar-2004  22:59  5.1.2600.1361     164,864  Packager.exe   IA-64   01-Apr-2004  01:25  6.0.2800.1501   3,654,144  Shdocvw.dll    IA-64   01-Apr-2004  01:29  6.0.2800.1500   1,022,976  Wbrowseui.dll  x86   04-Mar-2004  22:46  5.1.2600.1361      53,760  Wpackager.exe  x86   01-Apr-2004  01:29  6.0.2800.1501   1,345,536  Wshdocvw.dll   x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 834465 - Last Review: 12/08/2015 05:54:02 - Revision: 3.1

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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