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You have a magneto-optical (MO) disk that has been formatted in FAT16 SuperFloppy format in the German-language version of either Microsoft Windows XP or Microsoft Windows 2000. You insert this MO disk into an MO drive on a computer that is running the US-English version of Microsoft Windows NT 4.0. However, you receive the following error message when you double-click the MO disk:
The drive cannot find the sector requested.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 20-Jan-2004 16:01 4.0.1381.7260 958,528 Ntkrnlmp.exe 20-Jan-2004 16:01 4.0.1381.7260 938,048 Ntoskrnl.exe
Note Because of file dependencies, this hotfix requires Windows NT 4.0 Service Pack 6a.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.