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When you view a Web page in Microsoft Internet Explorer on a Microsoft Windows 2000-based computer, and you use the SHIFT+ F10 keyboard shortcut to display the shortcut menu for a selected item, the shortcut menu may not close as expected when you press SHIFT+F10 again. In this scenario, Internet Explorer stops responding (hangs).
Every time that you press SHIFT+F10, the system tries to open a shortcut menu, even when a shortcut menu is already open. Therefore, if you press SHIFT+F10 when a shortcut menu is already open, Internet Explorer stops responding.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Microsoft Windows 2000 Service Pack 4
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 11-Feb-2004 21:05 5.0.3900.6897 793,360 Browseui.dll
To work around this problem, do not use the SHIFT+F10 keyboard shortcut to open a shortcut menu. Instead, use your mouse to open the shortcut menu for an item. To do this, follow these steps:
Position the mouse pointer over the item that you want to open the shortcut menu for.
Right-click the item. The shortcut menu opens.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates