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With Microsoft Business Solutions CRM version 1.2, if your organization has added customized reports that include user-specified parameters, when a user tries to print a parameter-driven report, the user may be prompted for the parameters two times.
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
To download a list of frequently asked questions about Microsoft CRM reports, visit the following Microsoft Download Center Web site:
For additional information about how to use Crystal Reports 9 to write parameter-driven reports in Microsoft CRM 1.2, click the following article number to view the article in the Microsoft Knowledge Base:
834790 How to use Crystal Reports 9 to write parameter-driven reports for Microsoft Business Solutions CRM version 1.2
For additional information about how to use Microsoft CRM 1.2 Reports Manager to modify reports, click the following article number to view the article in the Microsoft Knowledge Base:
834791 How to modify reports with Microsoft CRM 1.2 Reports Manager