Article ID: 835183 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
When you try to quit Microsoft Internet Explorer 6, the program may stop responding. Additionally, an access violation may occur in Msxml3.dll, and you may receive an "Access Violation (0xC0000005 exception)" error message.
This problem may occur after you view a Web site that has XML elements in its HTML code. When you quit Internet Explorer, it unloads Msxml3.dll. When Msxml3.dll is unloaded, it frees any memory that was used to load the XML components on the Web page. However, Internet Explorer may try to access these empty memory locations. Therefore, Internet Explorer may crash.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For Internet Explorer 6.0 Service Pack 1 on Windows 2000-based computers, this hotfix is included in Security Roll-Up for IE 6.0 MS05-014. Therefore, install the update that is mentioned in the following article:
Date Time Version Size File name -------------------------------------------------------- 27-May-2004 04:24 6.0.2800.1438 2,690,560 Mshtml.dll
(https://support.microsoft.com/kb/867282/ )MS05-014: Cumulative security update for Internet Explorer
Note You will have to set the registry key that is mentioned in Microsoft Knowledge Base article 897225 before you install the security roll-up for the hotfix that is to be installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
After you apply the hotfix, you must create a registry key to enable this feature. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Call stack outputWhen this problem occurs, the following call stack is generated:
/* Stack Trace ChildEBP RetAddr 0013f3b4 638f94c5 msxml3!Viewer::ReleaseInternal(void)+0xb 0013f3c4 7176c304 mshtml!PlainRelease 0013f3d0 717caeaa SHDOCVW!IUnknown_SafeReleaseAndNullPtr(struct 0013f414 717cb0c5 SHDOCVW!CIntelliForms::UnInit(void)+0x1cb 0013f41c 717ba3bb SHDOCVW!ReleaseIntelliForms 0013f424 717bdfd3 SHDOCVW!CIEFrameAuto::COmWindow::ReleaseInteMSXML3lliForms(void)+0x15 0013f478 71780b32 SHDOCVW!CIEFrameAuto::COmWindow::ViewReleased(void)+0x20 0013f4b0 7177db03 SHDOCVW!CBaseBrowser2::ReleaseShellView(void)+0xeb 0013f4e4 71780fd3 SHDOCVW!CBaseBrowser2::OnDestroy(void)+0x6c 0013f518 7180370f SHDOCVW!CBaseBrowser2::WndProcBS 0013f538 71800fd3 SHDOCVW!CWebBrowserSB::WndProcBS 0013f564 71788e7f SHDOCVW!CWebBrowserOC::v_WndProc 0013f5a0 77d43a5f SHDOCVW!CImpWndProc::s_WndProc
Article ID: 835183 - Last Review: August 29, 2007 - Revision: 4.3