Information is missing in messages when OWA users in Exchange 2000 reply to a message several times

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SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) in Microsoft Exchange 2000 Server, information that is contained in a message is either missing, or OWA does not display the information correctly. This problem occurs when you do the following:
  • You use OWA to send a message to a recipient who also uses OWA.
  • Both you and the recipient reply to the same message several times.
You may experience one or more of the following symptoms:
  • The contents of the Subject box of the message are missing.
  • The sender of the message is missing from the From box of the message.
  • The body of the message is missing.
CAUSE
This problem may occur if all the following conditions are true:
  • Both you and the recipient of the message use OWA.
  • Both you and the recipient reply to the same message several times. For example, this problem may occur if the message contains 10 or more replies where you replied to the message from the recipient, and the recipient replied to the message from you.
  • The version of the Store.exe file that is installed on the server is later than 6472.0
In this situation, the References part of the message header is larger than 1,024 bytes. Therefore, Exchange 2000 incorrectly processes the carriage return/line feed (CR/LF) characters and the tab characters that are located in the References part of the message header.
RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
Component: OWA

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size       File name   ---------------------------------------------------------   09-Mar-2004  08:59  6.0.6575.0    3,919,872  Cdoex.dll           09-Mar-2004  08:51  6.0.6575.0      856,064  Davex.dll           09-Mar-2004  08:51  6.0.6575.0       53,248  Davexpc.dll         09-Mar-2004  08:46  6.0.6575.0      131,072  Drviis.dll          09-Mar-2004  08:47  6.0.6575.0      577,536  Dsaccess.dll        09-Mar-2004  07:57  6.0.6575.0      184,320  Dscmsg.dll          09-Mar-2004  07:58  6.0.6575.0      962,560  Emsmdb32.dll        09-Mar-2004  08:49  6.0.6575.0    2,183,168  Ese.dll             09-Mar-2004  08:49  6.0.6575.0       40,960  Eseperf.dll         09-Mar-2004  08:59  6.0.6575.0    3,579,904  Excdo.dll           09-Mar-2004  08:46  6.0.6575.0       94,208  Eximap4.dll         09-Mar-2004  08:47  6.0.6575.0      262,144  Exmime.dll          09-Mar-2004  07:32  6.0.6575.0      176,128  Exnntp.dll          09-Mar-2004  08:51  6.0.6575.0      143,360  Exodbesh.dll        09-Mar-2004  08:51  6.0.6575.0       57,344  Exodbpc.dll         09-Mar-2004  08:51  6.0.6575.0      200,704  Exodbprx.dll        09-Mar-2004  08:51  6.0.6575.0    2,179,072  Exoledb.dll         09-Mar-2004  08:44  6.0.6575.0       81,920  Exosal.dll          09-Mar-2004  08:46  6.0.6575.0       32,768  Expop3.dll          09-Mar-2004  08:47  6.0.6575.0       32,768  Exproto.dll         09-Mar-2004  08:51  6.0.6575.0      307,200  Exprox.dll          09-Mar-2004  08:51  6.0.6575.0      331,776  Exsmtp.dll          09-Mar-2004  08:00  6.0.6575.0      675,840  Exwform.dll         09-Mar-2004  07:33  6.0.6575.0      180,224  Exwin32.dll         09-Mar-2004  07:59  6.0.6575.0       40,960  Febecfg.dll         09-Mar-2004  08:46  6.0.6575.0       32,768  Iisif.dll           09-Mar-2004  08:47  6.0.6575.0      135,168  Iisproto.dll        09-Mar-2004  08:47  6.0.6575.0       61,440  Imap4be.dll         09-Mar-2004  08:03  6.0.6575.0      319,488  Imap4evt.dll        09-Mar-2004  08:01  6.0.6575.0      126,976  Imap4fe.dll         09-Mar-2004  08:46  6.0.6575.0      126,976  Imap4svc.dll        09-Mar-2004  08:47  6.0.6575.0       40,960  Jcb.dll             09-Mar-2004  07:32  6.0.6575.0       49,152  Mdbevent.dll        09-Mar-2004  07:53  6.0.6575.0    2,293,760  Mdbmsg.dll          09-Mar-2004  07:34  6.0.6575.0       32,768  Mdbrole.dll         09-Mar-2004  07:58  6.0.6575.0      917,504  Mdbsz.dll           09-Mar-2004  08:47  6.0.6575.0       24,576  Mdbtask.dll         09-Mar-2004  07:31  6.0.6575.0      151,552  Nntpex.dll          09-Mar-2004  08:42  6.0.6575.0       94,208  Peexch50.dll        09-Mar-2004  08:44  6.0.6575.0      413,696  Phatcat.dll         09-Mar-2004  08:46  6.0.6575.0       36,864  Pop3be.dll          09-Mar-2004  08:03  6.0.6575.0      303,104  Pop3evt.dll         09-Mar-2004  08:02  6.0.6575.0       24,576  Pop3fe.dll          09-Mar-2004  08:44  6.0.6575.0       73,728  Pop3svc.dll         09-Mar-2004  08:03  6.0.6575.0      163,840  Protomsg.dll        09-Mar-2004  08:47  6.0.6575.0      532,480  Reapi.dll           09-Mar-2004  08:00  6.0.6575.0    3,735,552  Wmtemplates.dll     09-Mar-2004  07:58  6.0.6575.0      143,360  Exschema.exe        09-Mar-2004  08:46  6.0.6575.0    4,677,632  Store.exe           17-Feb-2004  01:08                   12,720  Ctrl_calendarview20.htc   17-Feb-2004  01:13                    6,991  Eseperf.hxx   09-Mar-2004  08:49                  391,634  Eseperf.ini   17-Feb-2004  01:08                   91,631  Ctrl_calendarview20.js
Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 835259 - Last Review: 10/26/2013 20:39:31 - Revision: 2.3

Microsoft Exchange 2000 Server Standard Edition, Microsoft Exchange 2000 Enterprise Server

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