When a thread executes, Windows 2000 allocates 12 KB of kernel stack space for that thread. When the demand for stack space is greater than the available stack space, a Stop 0x0000007f error occurs, and your computer may restart.
Because other conditions can cause a Stop 0x0000007f error, verify that the problem stems from a kernel stack overflow condition. To do this, obtain a kernel memory dump file from the computer.
In order for this hotfix to work, you must also apply an update to NSI Software's Double-Take. This update calls the IoCreateFileSpecifyDeviceObjectHint
function. This function gives a filter driver the option to stop recursively calling the NTFS file system on the same stack. To obtain this update, contact NSI, and then ask for hotfix HF28130.
The stack space limit still exists in Microsoft Windows XP and Microsoft Windows Server 2003. However, the IoCreateFileSpecifyDeviceObjectHint
function is in the kernel of both of these operating systems. If you use filter drivers to implement the function in these operating systems, you can conserve stack space.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
No prerequisites are required.
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 10-Feb-2004 19:47 5.0.2195.6897 30,160 Mountmgr.sys 30-Apr-2004 02:35 5.0.2195.6927 1,701,312 Ntkrnlmp.exe 30-Apr-2004 02:35 5.0.2195.6927 1,700,992 Ntkrnlpa.exe 30-Apr-2004 02:35 5.0.2195.6927 1,722,624 Ntkrpamp.exe 30-Apr-2004 02:35 5.0.2195.6927 1,678,144 Ntoskrnl.exe 30-Apr-2004 02:35 188.8.131.52 6,656 Spmsg.dll
For additional information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:
You receive a "Stop 0x0000007F" error message or your computer unexpectedly restarts
If you implement the solution that is described in Microsoft Knowledge Base article 822789, the Symantec AntiVirus Navap.sys component will check for a specified amount of free kernel stack space before the component proceeds. If the amount of free kernel stack space is less than that specified by the KStackMinFree registry value that is described in Knowledge Base article 822789, the Navap.sys component will defer its work.
If you have already implemented the solution that is discussed in Knowledge Base article 822789, and you still experience kernel stack overflow problems, apply this hotfix with the NSI update. If you have implemented the solution and have not experienced kernel stack overflow problems since then, you may want to apply this hotfix and then reduce the amount of kernel stack space that is specified by the KStackMinFree registry value. In this scenario, the Navap.sys component requires the lower amount of kernel stack space and may be able to run more frequently.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.