Print server becomes sluggish or has too many named pipe connections from Windows XP-based computers

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You may experience one or more of the following symptoms when you try to print from your Microsoft Windows XP-based computer:
  • The print server receives too many print requests in a short period of time.
  • Your local computer becomes sluggish and unresponsive after it prints several documents.
  • The Spoolsv.exe program uses many system resources.
  • Windows XP opens too many named pipe connections to the print server. Individual Windows XP-based computers may have several hundred connections.
These problems may occur when the Windows XP Win32spl.dll CacheOpenPrinter function makes calls to the RemoteOpenPrinter function asynchronously. These asynchronous calls cause the CacheOpenPrinter function to make several calls to the RemoteOpenPrinter function for a single print job before the RemoteOpenPrinter function acknowledges that a connection is made. Every call generates a new connection to the print server.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version            Size    File name   --------------------------------------------------------------   26-Jan-2004  02:32  5.1.2600.1335      92,672  Win32spl.dll        26-Jan-2004  02:32  5.1.2600.1335     131,072  Winspool.drv

Windows XP 64-Bit Edition

   Date         Time   Version            Size    File name       Platform   -----------------------------------------------------------------------   26-Jan-2004  02:26  5.1.2600.1335     285,184  Win32spl.dll     IA-64   26-Jan-2004  02:26  5.1.2600.1335     433,664  Winspool.drv     IA-64   26-Jan-2004  02:32  5.1.2600.1335      92,672  Wwin32spl.dll    x86   26-Jan-2004  02:32  5.1.2600.1335     131,072  Wwinspool.drv    x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
More information
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 835318 - Last Review: 01/12/2015 23:10:15 - Revision: 3.0

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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