The Information Store service stops responding when an OWA client tries to open a contact distribution list

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When a user tries to open a contact distribution list by using Microsoft Outlook Web Access (OWA), the Information Store service may stop responding (hang).
CAUSE
This issue may occur if the following conditions are true:
  • The mail attribute value for a user account in your Microsoft Exchange 2000 organization is empty.
  • The user who is associated with this empty mail attribute value is included in a contact distribution list of the OWA user who experiences the issue that is described in the "Symptoms" section.
RESOLUTION
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
Component: Exchange\WEB CLIENT\CONTACTS

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   02-Feb-2004  19:56  6.0.6562.0      3,919,872  Cdoex.dll           02-Feb-2004  19:50  6.0.6562.0        856,064  Davex.dll           02-Feb-2004  19:50  6.0.6562.0         53,248  Davexpc.dll         02-Feb-2004  19:46  6.0.6562.0        131,072  Drviis.dll          02-Feb-2004  19:47  6.0.6562.0        577,536  Dsaccess.dll        02-Feb-2004  18:56  6.0.6562.0        184,320  Dscmsg.dll          02-Feb-2004  18:56  6.0.6562.0        962,560  Emsmdb32.dll        02-Feb-2004  19:49  6.0.6562.0      2,179,072  Ese.dll             02-Feb-2004  19:49  6.0.6562.0         40,960  Eseperf.dll         15-Dec-2003  16:06                      6,991  Eseperf.hxx   02-Feb-2004  19:50                    391,634  Eseperf.ini   02-Feb-2004  19:56  6.0.6562.0      3,575,808  Excdo.dll           02-Feb-2004  19:46  6.0.6562.0         90,112  Eximap4.dll         02-Feb-2004  19:47  6.0.6562.0        262,144  Exmime.dll          02-Feb-2004  18:35  6.0.6562.0        176,128  Exnntp.dll          02-Feb-2004  19:50  6.0.6562.0        143,360  Exodbesh.dll        02-Feb-2004  19:50  6.0.6562.0         57,344  Exodbpc.dll         02-Feb-2004  19:50  6.0.6562.0        200,704  Exodbprx.dll        02-Feb-2004  19:50  6.0.6562.0      2,179,072  Exoledb.dll         02-Feb-2004  19:44  6.0.6562.0         81,920  Exosal.dll          02-Feb-2004  19:46  6.0.6562.0         32,768  Expop3.dll          02-Feb-2004  19:47  6.0.6562.0         32,768  Exproto.dll         02-Feb-2004  19:50  6.0.6562.0        307,200  Exprox.dll          02-Feb-2004  19:00  6.0.6562.0        143,360  Exschema.exe        02-Feb-2004  19:51  6.0.6562.0        331,776  Exsmtp.dll          02-Feb-2004  19:02  6.0.6562.0        675,840  Exwform.dll         02-Feb-2004  18:37  6.0.6562.0        180,224  Exwin32.dll         02-Feb-2004  19:00  6.0.6562.0         40,960  Febecfg.dll         02-Feb-2004  19:46  6.0.6562.0         32,768  Iisif.dll           02-Feb-2004  19:48  6.0.6562.0        135,168  Iisproto.dll        02-Feb-2004  19:48  6.0.6562.0         61,440  Imap4be.dll         02-Feb-2004  19:03  6.0.6562.0        319,488  Imap4evt.dll        02-Feb-2004  19:01  6.0.6562.0        126,976  Imap4fe.dll         02-Feb-2004  19:46  6.0.6562.0        126,976  Imap4svc.dll        02-Feb-2004  19:47  6.0.6562.0         40,960  Jcb.dll             02-Feb-2004  18:36  6.0.6562.0         49,152  Mdbevent.dll        02-Feb-2004  18:53  6.0.6562.0      2,289,664  Mdbmsg.dll          02-Feb-2004  18:38  6.0.6562.0         32,768  Mdbrole.dll         02-Feb-2004  18:56  6.0.6562.0        909,312  Mdbsz.dll           02-Feb-2004  19:48  6.0.6562.0         24,576  Mdbtask.dll         02-Feb-2004  18:35  6.0.6562.0        151,552  Nntpex.dll          02-Feb-2004  19:43  6.0.6562.0         94,208  Peexch50.dll        02-Feb-2004  19:45  6.0.6562.0        413,696  Phatcat.dll         02-Feb-2004  19:46  6.0.6562.0         36,864  Pop3be.dll          02-Feb-2004  19:03  6.0.6562.0        303,104  Pop3evt.dll         02-Feb-2004  19:02  6.0.6562.0         24,576  Pop3fe.dll          02-Feb-2004  19:44  6.0.6562.0         73,728  Pop3svc.dll         02-Feb-2004  19:03  6.0.6562.0        163,840  Protomsg.dll        02-Feb-2004  19:47  6.0.6562.0        528,384  Reapi.dll           02-Feb-2004  19:51  6.0.6562.0        311,296  Resvc.dll           02-Feb-2004  19:46  6.0.6562.0      4,673,536  Store.exe 
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 835742 - Last Review: 10/26/2013 20:43:39 - Revision: 2.2

  • Microsoft Exchange 2000 Server Standard Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbqfe kbfix kbexchange2000presp4fix kbbug KB835742
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