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List of the issues that are fixed in Outlook 2002 by Office XP Service Pack 3

Microsoft has released Microsoft Office XP Service Pack 3 (SP3). This article describes the issues that are fixed for Microsoft Outlook 2002.
For additional information about how to download and install the Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
832671 Description of Microsoft Office XP Service Pack 3

Outlook 2002 issues that are fixed by Office XP SP3

The Office XP SP3 fixes the issues that are described in the following Microsoft hotfix package articles:
822614 Outlook 2002 post-Service Pack 2 hotfix package: July 1, 2003
823328 Outlook 2002 English post-Service Pack 2 hotfix package: July 3, 2003
823956 Outlook 2002 post-Service Pack 2 hotfix package: July 18, 2003
823968 Outlook 2002 post-Service Pack 2 hotfix package: July 27, 2003
823970 Availability of the Outlook 2002 post-Service Pack 2 hotfix package: August 10, 2003
825813 Availability of the Outlook 2002 post-Service Pack 2 hotfix package: August 15, 2003
827137 Availability of the Outlook 2002 post-Service Pack 2 hotfix package: August 22, 2003
827146 Outlook 2002 post-Service Pack 2 hotfix package: August 29, 2003
827970 Outlook 2002 post-Service Pack 2 hotfix package: September 12, 2003
827979 Outlook 2002 post-Service Pack 2 hotfix package: September 19, 2003
829343 Outlook 2002 post-Service Pack 2 hotfix package: October 7, 2003
829344 Outlook 2002 French post-Service Pack 2 hotfix package: October 13, 2003
The update fixes the issues that are described in the following Microsoft Knowledge Base articles:

290011 OL2002: You cannot edit a task in TaskPad in the Calendar view
321423 You cannot use the Outlook Object Module to set the SaveSentMessageFolder property for a mail item from a trusted COM add-in in Outlook 2002
321683 OL2002: You receive an Access Violation when you forward a meeting request to a user who has a delegate
322707 Advanced Find feature in Outlook 2002 returns incorrect data
323242 OL2002: The custom MAPI transport provider does not force Outlook to retrieve messages immediately
323612 OL2002: Error message: Microsoft LDAP Directory: Can't contact LDAP directory server (81)
323366 A new browser window does not appear when you click active content in a Web page that was received as an HTML e-mail message in Outlook 2002
324131 Subfolders are not imported when you import Netscape Communicator 4.x e-mail data
324273 Outlook 2002 stops responding with an access violation when you open a bad or a malformed task item
324315 The PSTDisconnectDelay registry setting does not affect how long the Auto-Compact utility runs for personal folder (.pst) files in Outlook 2002
324533 OL2002: New journal entry for contact creates two links to contact
324829 Outlook 2002 stops responding when you add an LDAP recipient to your Contacts
324918 OL2002: "The operation failed. An object could not be found" error message when you add an attachment to a recurring meeting
324932 You are prompted to save or to cancel when you close a custom form in Outlook 2002
324940 OL2002: You cannot reply to messages that are opened with the 'IMAPISession::PrepareForm' and the 'IMAPISession::ShowForm' methods
325200 Custom Outlook profile may be ignored if multiple Office XP products are installed
325219 Outlook 2002 marks an e-mail message that is marked as read in your Inbox as being unread after you forward or you reply to the e-mail message
325895 OL2002: Filtered views do not work with custom keyword fields
326257 Automatically wrap text at option may not work in Outlook 2002
326311 You cannot send encrypted e-mail messages to a contact while you are working offline
326347 OL2002: Journal entry for a contact includes the contact's title
327019 OL2002: Some of your e-mail recipients are undeliverable
327058 OL2002: The message body of the NDR is blank
327291 OL2002: You Receive an Error Message When You Try to Synchronize Your mailbox after it has been moved to a different Exchange Server
327295 OL2002: E-mail address moves to a different address field
327316 The search results are empty when you use "Ce mois" (this month) as a search filter in Advanced Find in the French version of Outlook 2002
327317 OL2002: Broken parser for Italy phone numbers in Outlook contacts
327547 OL2002: Reminders may not function reliably with roaming profile
327563 OL2002: Outlook does not display the task names when you print calendars that have the tasks grouped by category in the Calendar view
327573 Line breaks are not inserted as expected in the text of an e-mail message in Outlook 2002
327594 OL2002: Toolbar buttons are not available when you switch between view controls on an Outlook home folder page
327595 OL2002: An extra signature is added when you insert an attachment programmatically
328005 OL2002: Error message occurs when you print calendar information to a Xerox document center printer
328281 OL2002: Sent Items folder does not populate the "To" and "Sent" boxes when your e-mail profile is configured to use an IMAP server
328323 Outlook quits when you try to open a contact from the Contacts folder or from a public Contacts folder
329098 OL2002: Add-ins are disabled if a process first starts Outlook
329294 OL2002: AutoArchive feature is not disabled when you use the DoAging registry key
329295 OL2002: The program that creates or configures MAPI profiles programmatically quits unexpectedly
329305 Image in signature does not display correctly in Outlook 2002 messages
329430 OL2002: You receive an error message when you restart Outlook in Online mode if you marked items to be deleted in Offline mode
329431 OL2000: Changes to a forwarded message cause undesirable changes to the original message
329447 OL2002: Default print style is set to Memo when you print from an IMAP folder
329454 Outlook 2002 message format overrides Exchange server message format
329458 OL2002: Outlook appears to stop responding when you choose an LDAP server from the address book
329653 OL: Size of Autosaved Outlook messages that have embedded objects may double when Word is the default editor
329660 OL2002: You receive error messages when you try to open the DirX address book in Outlook
329691 The space between the first and the last name of the user name is removed when you set up an IMAP account in Outlook 2002
329966 OL2002: IMAP synchronization marks messages as unread after they are read in Offline mode
330073 OL2002: Location field not populated when scheduling resource account
330460 OL2002: Downloading messages in Outlook deletes messages on POP3 server although you specify 'Leave on Server'
330981 OL2002: Error message: The Exchange mailbox conferencing resource is not configured properly
330898 Outlook 2002 cannot log on to the IMAP server
331057 When Outlook calls GetIdsFromNames on IAttach, Outlook quits or you receive a "MAPI_NO_SUPPORT" error message
331483 OL2002: You cannot use the quick key search in a large shared Inbox folder
331788 OL2002: Certain custom forms will not show correctly in the Preview pane
331908 OL2002: The "IExchExtCommands::DoCommand" return is not handled
331938 OL2002: You cannot programmatically retrieve the contact information in a contact link if Outlook 2002 is not running
810194 OL2002: "File Not Found" error message when you use the Common dialog DLL to open multiple Outlook message files
810260 OL2002: The Address field layout changes after you install Office XP Service Pack 1 (SP-1)
811296 OL2002: Outlook stops responding in the Mso.dll file when you open a message that is archived with third-party software
810364 A rule in Outlook may cause Outlook 2002 to stop responding
811472 OL2002: You are prompted to choose a profile when you send a link by e-mail in Internet Explorer
811950 OL2002: Transport provider is not notified if configuration changes when the provider is subscribed to the nkConfigHasChanged event
812478 OL2002: AlwaysSign or AlwaysEncrypt policy is not enforced on replied or forwarded messages
812480 OL2002: Outlook View Control returns only the current date
812790 OL2002: The prefix of the original message is missing in replied to or forwarded plain text message
813506 OL2002: "The value for appointment busy status is not valid" error message when you try to open an appointment
813565 OL2002: The "Duplicate Contact Detected" dialog box is not displayed when you save a contact that already exists to the Contacts folder
813949 OL2002: Remote mail downloads headers for deleted messages
814134 OL2002: QueryIdentity property may return MAPI_W_NO_SERVICE message
814377 OL2002: "Can't open this item. Operations on message headers can not be performed in this folder" error message when you open mail
814554 OL2002: "Set ActiveExplorer.CurrentFolder = Session.GetDefaultFolder(olFolder<FolderName>)" does not work as expected in the FolderSwitch event
814556 OL2002: Error message: Microsoft Outlook could not access the specified folder location
814563 OL2002: Runtime error when you add a shortcut to your Windows NT 4.0-based computer
814758 OL2002: Typing Czech characters in your Offline address book locates the wrong contact
814993 OL2002: Offline address book is downloaded when you configure Outlook for offline use
815355 OL2002: The Free/Busy bar incorrectly displays busy for the whole day
815482 OL2002: The address book column widths are reset to the default settings
815924 OL2002: Names do not appear in the "Search Results" box when you search for names that have double byte character set characters in a LDAP address book
816020 OL2002: A calendar that you save as a Web page shows no appointments on the last day
816140 Infobar not updated when delegate accepts an exception to recurring meeting request
816477 OL2002: You cannot send plain text only messages by using Extended MAPI
817030 OL2002: Public folder home page not available offline with no network connection
817073 OL2002: Outlook rule based on LDAP entry does not fire
817270 OL2002: Outlook phone dialer dials a aero before dialing an internal phone number
815626 OL2002: Spanish: Recurrent appointment start time changes from A.M. to P.M.
817325 OL2002: File As format changes to first name and last name
817420 OL2002: Error message: "Resource has declined your meeting because it is recurring"
817302 OL2000: Voting buttons are missing from e-mail messages that are opened on a DMS e-mail system
817422 OL2002: "Always Ask Before Opening This Type of File" check box not available
818500 OL2002: Contacts that are added from the Global Address List do not include the Business 2 field
818250 OL2002: Outlook contact local number includes City/Area Code when the phone number is configured for Austria
818581 OL2002: Programmatically inserted attachment has blank icon and no caption
818900 OL2002: File path does not convert to UNC when inserted as a hyperlink
819103 OL2002: Keyboard language changes to a different language when you start Microsoft Outlook
819538 OL2002: E-mail messages that you send are lost if you pasted the address from a received e-mail message
819969 OL2002: The wrong name becomes the focus in the list of e-mail messages when you type a DBCS for the first character of the sender's display name
819971 OL2002: Incorrect e-mail address in To box
820029 OL2002: Error message: "Microsoft Outlook had problems encrypting this message... "
820367 OL2002: Error message in the Mso.dll file when you reply to an e-mail message that was sent by using the "Have Replies Sent To" option
820368 OL2002: The incorrect date and time appears for read receipts
820722 OL2002: Rules appear as turned off in the Rules Wizard
820733 OL2002: Programmatically inserted attachment has blank icon and no text
821188 OL2002: Error message "...The server is not available..." when you work offline
821291 OL2002:"The document entered into the Office document field is not associated with an Office Application..." Error Message When You Attach a Microsoft Office document to your online meeting request
821468 OL2002: Cannot set a filter when you programmatically create a Calendar View
821667 OL2002: You cannot use the Outlook Databinding control to view another user's Outlook folder
821804 OL2002: Tasks folder is repeatedly duplicated when you view the mailbox folder of another user
822115 OL2002: Items in Sent Items folder may show as sent when the items were not delivered
822558 Custom Form Action causes Outlook to quit unexpectedly
822846 OL2002: The attendee status is reset after you add a new attendee to a recurring meeting
823232 OL2002: The To box is automatically populated with recipients when you forward a meeting request
824212 OL2002: Change made to accepted recurring meeting is not saved
827349 OL2002: You receive 0x8004210A, 0x800CCC0B, and 0x8004210B error messages when you send and receive e-mail message with a POP3 e-mail account
321174 You receive duplicate e-mail messages when you click Send/Receive in Outlook 2002
321419 A custom MAPI transport program may not function as expected with Outlook 2002
324830 Error message when you try to reply to an encrypted e-mail message
324856 An accepted meeting request does not appear in the calendar of your Exchange Server mailbox in Outlook 2002
328178 You cannot open an e-mail message that uses a custom form in Outlook 2002
810488 An HTML-formatted e-mail message is not received by a recipient that uses a different e-mail protocol when it is sent in Outlook 2002

Additional issues that are fixed by Office XP SP3

Additionally, the issues in this section are also fixed by Office XP SP3.

The start date of the Korean and Japanese Lunar Year is not correct

The Outlook 2002 Calendar incorrectly shows the start of the Korean and Japanese Lunar Year for 2006 to be January 28 and for 2016 to be February 8. The correct dates for the start of the Lunar Year are January 1, 2006 and February 9, 2016.

The location is not saved in the most recently used list

When you create a new Calendar appointment in Outlook 2002, the last location that you used for another appointment may not be in the most recently used list for the Location list box.

Outlook 2002 downloads duplicate e-mail messages from a POP mail server

When you check for new messages or let Outlook 2002 automatically check for new messages from a POP mail server, Outlook may download the same message several times from the POP mail server. This problem occurs even if you have clicked to clear the Leave message on server check box.

How to control the "Unable to Update Public Free/Busy Data" dialog box

When Outlook tries to update your published free/busy information from your Outlook Calendar, you may receive the following error message:
Unable to update public free/busy data.
Note This symptom may occur in some rare circumstances when you experience network issues.

Word is not your e-mail editor when you add a custom user property to an e-mail message in Outlook

If you add a custom user property to an e-mail message in Microsoft Outlook 2002, Microsoft Word no longer starts as your default e-mail editor when you try to forward or to reply to the modified e-mail message.

Note This problem occurs in both Rich Text Format (RTF) and HTML formatted e-mail messages.

You receive a script error message when you try to view your Hotmail Web page

When you try to view your Hotmail Web page by using Microsoft Internet Explorer, you may receive the following error message:
Internet Explorer Script Error
An error has occurred in the script on this page.

Outlook 2002 does not prompt you to send a receipt for deleted e-mail

When you empty your Deleted Items folder, any POP mail account messages that have a Read receipt sends a Not Read receipt without prompting you to approve sending the receipt. This issue does not occur if you click to clear the Remove from server when deleted from 'Deleted Items' check box.

Accessing the Exchange user account from a secure form still prompts you with the Outlook security dialog box

If you use a form that uses Collaboration Data Objects (CDO) to automatically approve access to your Exchange account, when you try to access your user account, you are still prompted to approve access to your account.

If you remove the Nortel encryption on a message, the message becomes blank

When you have a message in a personal folders (.pst) file that encrypted and signed with a Nortel certificate, and then you remove the encryption but leave the message signed, the body of the message becomes blank.

You receive the "Cannot copy the items" error message when you drag a message to a new folder

When you drag a message from one folder to another folder on an IMAP server, you may receive the following error message:
Cannot copy the items. The server responded:
'Error in IMAP command received by the server.'

You receive the "Cannot start Microsoft Outlook" error message when you try to open an Outlook 2002 file

When you try to open an Outlook 2002 file on a Microsoft Windows XP-based computer, you may receive the following error message:
Microsoft Outlook
Cannot start Microsoft Outlook.

Outlook 2002 sends a Read receipt without prompting you first

When you receive a new message with a Read receipt request, Outlook 2002 sends a Read receipt with out prompting you first. This issue occurs if you have E-mail Option setting Display a notification message when new mail arrives selected.

Run-time error message 1406 when you create an application that tries to set the AssistantTelephoneNumber property of a ContactItem object

When you create an application that tries to set the AssistantTelephoneNumber property of a ContactItem object, you may receive the following runt-time error message:
Run-time Error1406:
Cannot create a top-level child window.

You can pass duplicate parameters to Outlook.exe

You can pass duplicate command line parameters to Outlook.exe.

Only the first occurrence of a recurring meeting appears in the calendar

If you forward several single occurrences of a recurring meeting, only the earliest occurrence of this meeting appears in the calendar of the recipient of the forwarded occurrences.

You receive an error message in Outlook 2002

You receive the following Outlook 2002 error message:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures:
App Name        App Version     Module Name     Module Version  offset------------------------------------------------------------------------outlook.exe     10.0.4024.0     msctf.dll       5.1.2600.0      19264outlook.exe     10.0.4024.0     msctf.dll       5.1.2600.0      0000b57boutlook.exe     10.0.3416.0     msctf.dll       5.1.2409.7      0001ccb5outlook.exe     10.0.3416.0     msctf.dll       5.1.2600.29     00011edeoutlook.exe     10.0.3416.0     msctf.dll       5.1.2600.29     00011ee5outlook.exe     10.0.3416.0     msctf.dll       5.1.2600.0      19264outlook.exe     10.0.3416.0     msctf.dll       5.1.2409.7      0001cd21outlook.exe     10.0.2627.1     msctf.dll       5.1.2409.7      0001ccb5outlook.exe     10.0.2627.1     msctf.dll       5.1.2600.0      19264outlook.exe     10.0.2627.1     msctf.dll       5.1.2409.7      0001cc2boutlook.exe     10.0.2627.1     msctf.dll       5.1.2600.29     00011edeoutlook.exe     10.0.2627.1     msctf.dll       5.1.2409.8      0000ee0b
Additionally, other program versions, module versions, and offsets are possible.
security_patch security_update update security bug context flaw vulnerability malicious attacker exploit registry unauthenticated specially-formed scope specially-crafted affected hangs crashes freezes OL2002 OL2k2

Article ID: 836033 - Last Review: 12/13/2006 09:42:15 - Revision: 4.1

  • Microsoft Outlook 2002 Standard Edition
  • kbinfo KB836033