Article ID: 836036 - View products that this article applies to.
Microsoft has released Microsoft Office XP Service Pack 3 (SP3). This article describes the issues that are fixed for Microsoft Word 2002. For additional information about how to download and install the Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/832671/ )Description of Microsoft Office XP Service Pack 3 (S832671)
Word 2002 issues that are fixed by Office XP SP3The update fixes the issues that are described in the following Microsoft hotfix package articles:
(https://support.microsoft.com/kb/823329/ )Availability of the Word 2002 post-Service Pack 2 hotfix package: July 3, 2003
(https://support.microsoft.com/kb/823957/ )Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: July 18, 2003
(https://support.microsoft.com/kb/823961/ )Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: July 27, 2003
(https://support.microsoft.com/kb/823962/ )Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 28, 2003
(https://support.microsoft.com/kb/823972/ )Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: August 9, 2003
(https://support.microsoft.com/kb/825814/ )Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: August 15, 2003
(https://support.microsoft.com/kb/827138/ )Availability of the Word 2002 Post-Service Pack 2 Hotfix Package: August 21, 2003
(https://support.microsoft.com/kb/827971/ )Word 2002 post-Service Pack 2 hotfix package: September 12, 2003
(https://support.microsoft.com/kb/827973/ )Office XP post-Service Pack 2 hotfix package: September 12, 2003
(https://support.microsoft.com/kb/827980/ )Word 2002 post-Service Pack 2 hotfix package: September 19, 2003
(https://support.microsoft.com/kb/827986/ )Word 2002 post-Service Pack 2 hotfix package: September 25, 2003
829342The update fixes the issues that are described in the following Microsoft Knowledge Base articles:
(https://support.microsoft.com/kb/829342/ )Office XP post-Service Pack 2 hotfix package: October 7, 2003
(https://support.microsoft.com/kb/290981/ )WD2002: The "File Conversion Encoding" dialog box appears when you open text file
(https://support.microsoft.com/kb/293005/ )OL2002: Outlook attachments appear in Most Recently Used list
(https://support.microsoft.com/kb/327043/ )WD2002: Word sorts columns incorrectly
(https://support.microsoft.com/kb/821526/ )Word 2002 crashes when you print a document in the background
(https://support.microsoft.com/kb/822528/ )WD2002: Control toolbox controls revert to design mode when you scroll in document
(https://support.microsoft.com/kb/822716/ )Word 2002 VBA routine that steps through the paragraphs collection of a document runs slower than expected
(https://support.microsoft.com/kb/822847/ )WD2002: "Word has encountered a problem" error message when you open a document
(https://support.microsoft.com/kb/822891/ )WD2002: Shapes that contain text are resized when you open a Word 2000 document in Word 2002
(https://support.microsoft.com/kb/823154/ )When You Bookmark a Number of ListNum Fields All the Cross-references Appear the Same
(https://support.microsoft.com/kb/823200/ )WD2002: Cross-reference fields in a compared document show as zero
(https://support.microsoft.com/kb/823233/ )WD2002: Error message when you attach an address list in the Mail Merge Wizard
(https://support.microsoft.com/kb/823476/ )Not able to save changes to a network shared Word document
(https://support.microsoft.com/kb/823777/ )WD2002: Quotation marks in Chinese document change to different characters
(https://support.microsoft.com/kb/827340/ )WD2002: You cannot underline a tab that is in a numbered list
(https://support.microsoft.com/kb/286864/ )WD2002: Cannot browse forward and back on Web toolbar
(https://support.microsoft.com/kb/292097/ )WD2002: Nothing happens when you click a picture that contains a hyperlink
(https://support.microsoft.com/kb/292158/ )WD2002: All document page numbers are unexpectedly changed to 0 (zero)
(https://support.microsoft.com/kb/292174/ )WD2002: Error message: The formatting in this document is too complex. Please full save the document now.
(https://support.microsoft.com/kb/308937/ )FIX: Word 2002 Returns an Error on Call to IPrint::Print Although Document Prints
(https://support.microsoft.com/kb/320902/ )WD2002: Deleted text re-appears in document after you review changes
(https://support.microsoft.com/kb/324328/ )WD2002: Password prompt when you close a Word Document you opened in a Web browser
(https://support.microsoft.com/kb/325527/ )WD2002: Document printed with wide right margin and small text if you turn off balloons
(https://support.microsoft.com/kb/325620/ )WD2002: Document with an embedded object prompts for a save after you set the saved property
(https://support.microsoft.com/kb/326041/ )WD2002: You cannot select the frame or the text inside the frame when you create a Word document that contains a frame
(https://support.microsoft.com/kb/327579/ )WD2002: Month and day are not displayed in the order you expect in a mail merge document linked to an external data source
(https://support.microsoft.com/kb/327667/ )FIX Word2002: IOleObject::DoVerb Returns RPC_E_SERVERFAULT when opening some documents
(https://support.microsoft.com/kb/327871/ )WD2002: Compare and merge documents feature shows inaccurate changes
(https://support.microsoft.com/kb/328092/ )WD2002: Inserted tables are not aligned after you reopen the document
(https://support.microsoft.com/kb/328100/ )WD2002: "The document name or path is not valid" error message when you open a document
(https://support.microsoft.com/kb/328232/ )WD2002: Error message when you try to edit complex tables
(https://support.microsoft.com/kb/328474/ )WD2002: One-page template opens as a two-page template
(https://support.microsoft.com/kb/328528/ )WD2002: Excel chart pastes as object in non-English version
(https://support.microsoft.com/kb/328683/ )WD2002: Text is lost or hidden in your Word document when you use the VBA SaveAs method
(https://support.microsoft.com/kb/328707/ )WD2002: Tables in headers and footers shift right when you open Word 2002 document
(https://support.microsoft.com/kb/329040/ )PPT2002: Autoshapes may not display when you use Microsoft Word and paste a table that contains AutoShapes to a Microsoft PowerPoint presentation
(https://support.microsoft.com/kb/329280/ )Text that you delete and mark as hidden is printed when you use the Track Changes feature
(https://support.microsoft.com/kb/329587/ )WD2002: Printer ignores custom N-up setting in Word
(https://support.microsoft.com/kb/329808/ )WD2002: Word objects convert to graphics when you use the Close button to close and save a document
(https://support.microsoft.com/kb/329809/ )WD2002: The translation services do not start when you use a proxy server with Basic authentication
(https://support.microsoft.com/kb/329815/ )WD2002: After you check in a document, AutoOpen or Document_open macros do not run as expected
(https://support.microsoft.com/kb/329976/ )WD2002: Single-page tables expand to cover two pages
(https://support.microsoft.com/kb/330300/ )WD2002: Error message "4198" when you close a Word table object
(https://support.microsoft.com/kb/330432/ )WD2002: Text loses paragraph numbering when pasted into new document
(https://support.microsoft.com/kb/331325/ )FIX: Word 2002 may drop keyboard input on Windows 98 and Windows Me when Accessibility client runs
(https://support.microsoft.com/kb/331492/ )WD2002: Excel worksheet object with color text is printed black
(https://support.microsoft.com/kb/331899/ )WD2002: Rotated text in a table may not print rotated as expected
(https://support.microsoft.com/kb/331941/ )WD2002: Setting DeletedTextMark property with revision balloons turned off causes incorrect document formatting
(https://support.microsoft.com/kb/331945/ )WD2002: The BeforeClose event does not run when the "Windows in Taskbar" check box is cleared
(https://support.microsoft.com/kb/332114/ )WD2002: Fonts change in text form fields
(https://support.microsoft.com/kb/810162/ )WD2002: Task pane is not displayed on startup
(https://support.microsoft.com/kb/810361/ )FIX: Unformatted text link gives error on insert or update inside a table
(https://support.microsoft.com/kb/811946/ )Outlook stops responding (hangs) when you reply to an e-mail message
(https://support.microsoft.com/kb/812637/ )WD2002: When you use Word 2002 to open a Word 97 document the NumberPosition property does not retain a set value
(https://support.microsoft.com/kb/813815/ )WD2002: Conditional field that references AutoText entries does not completely update the first time
(https://support.microsoft.com/kb/813816/ )WD2002: Paragraph mark in the header remains after you delete the text in the header
(https://support.microsoft.com/kb/814137/ )WD2002: Font changes when character is typed in third-party IME
(https://support.microsoft.com/kb/814407/ )WD2002: Cancelling save of a document that contains tracked changes or comments creates a false record in DMS
(https://support.microsoft.com/kb/814482/ )WD2002: Track changes places balloon in wrong location when you delete footnote text
(https://support.microsoft.com/kb/814507/ )WD2002: Pictures in document opened on floppy or a network drive change to red X when you use custom program
(https://support.microsoft.com/kb/814673/ )WD2002: Rows or columns are missing from a pasted Microsoft Excel worksheet
(https://support.microsoft.com/kb/815006/ )WD2002: VBA Find.Execute ReplaceAll method does not return the original selection
(https://support.microsoft.com/kb/815621/ )WD2002: Custom toolbar in template causes Word to error when exiting
(https://support.microsoft.com/kb/816476/ )WD2002: Fonts change in text form fields that you insert through AutoText
(https://support.microsoft.com/kb/816478/ )WD2002: Multiple copies of the same list style in the formatting pane
(https://support.microsoft.com/kb/817000/ )WD2002: French: Manual duplex incorrectly translated as duplex printing
(https://support.microsoft.com/kb/818052/ )WD2002: Word ignores pages per sheet setting when you print from wdDialogFilePrint dialog object
(https://support.microsoft.com/kb/818328/ )WD2002: The text that is wrapped around a right-to-left table appears under the table in a printed document
(https://support.microsoft.com/kb/818791/ )WD2002: RTF files open slowly and scroll slowly
(https://support.microsoft.com/kb/820734/ )WD2002: Included file that contains merge fields does not suppress blank lines in mail merge
Additional issues that are fixed by Office XP SP3Additionally, the issues in this section are also fixed by Office XP SP3.
After you install security update MSO3-035, Word 2002 stops responding when you run a custom VBA code
After you apply the security update that is described in article 827653 (MSO3-035) "MS03-035: Flaw in Microsoft Word could enable macros to run automatically", when you try to run a custom Microsoft Visual Basic for Applications (VBA) application or use a .dot template with VBA macros, Word stops responding.
The Thai Bahttext function cannot convert numbers that are greater than 1230
You cannot covert a number that is greater than 1230 to the Thai currency, Baht, when you try to use the Bahttext function in Microsoft Office Word 2003 in a field code.
You cannot run the Pleading Wizard in Word 2002
When you try to run the Pleading Wizard, the wizard creates a blank document, stops running, and does not complete creating the Pleading document. This problem occurs when the Word Add-in for Microsoft Works Suite is loaded in Word 2002.
If you quit Word 2002 when a Microsoft Windows NT Basic Authentication dialog box appears, Word may continually request an Internet-based service
When you use Word, and then use an Internet-based feature that causes the Basic Authentication dialog box to appear, and then try to quit Word, Word appears to quit but continues to run in the background and continually requests the Internet service that you tried to use.
Multiple Arabic characters that you try to insert by using the ALT + numeric keypad do not insert as Bidirectional text
When you try to insert several Arabic characters by using the ALT + numeric keypad to enter in the Unicode sequence for the characters, they insert as a standard characters and not as Bidirectional characters.
When you create a Frames page, the name is truncated
If you create a new Frames page, when you examine the properties for the new frame, the Frame Name is truncated to the first letter of the name, typically the letter "F".
You cannot send a Word 2002 document to Microsoft PowerPoint 2002
You cannot send a Word 2002 outline to PowerPoint 2002 by using the Send to Microsoft PowerPoint feature of Word on a Microsoft Windows 98-based computer. When you try to do so, you may receive the following error message:
Word cannot find or run the application.
You receive the "The graphics filter was unable to convert this file" error message when you programmatically insert a picture into Word 2002
When you try to insert a picture into Word by using the VBA Application.Dialogs(wdDialogInsertPicture) function, you may receive the following runtime error message:
Run-time error '5382':
The graphics filter was unable to convert this file. (picture_file_name.ext)
The Date fields in Word 2002 display the incorrect month and year
When a Date field in Word contains the lowercase letter "b", the three letter month and two or four digit years appear with the incorrect year and the month appears as random characters.
The index entry is listed as one occurrence in the index
If you mark text that occurs on the same page in different sections of your document as an index entry, the marked text appears as a single entry listing, and only the first occurrence of the marked text appears in the index.
For example, the index entry occurs on page 1 of section 2 and on page 1 of section 3.
Nested bookmarks in your .rtf document change when you open the document
If you open an .rtf document that contains nested bookmarks while an .htm document that contains text in the header is already open in Word, the nested bookmarks may change in the .rtf document. For example, your .rtf document contains nested bookmarks that are similar to the following:
We are [testing] bookmarks] todayIf you open the document while you also have an .htm document that contains text in the header open, the nested bookmarks in the .rtf document may change to the following example:
[We are [testing] bookmarks] todayNote To view the bookmarks in your Word document, on the Tools menu, click Options, click to select the Bookmarks check box on the View tab, and then click OK.
"Unknown Character" error message or result of zero when a field contains the E or the N character
A numeric field or numeric form field in Word may yield a result of 0 (zero) or evaluate to the following error message if it contains the E or the N character:
Error! Unknown character in picture string.
Microsoft Excel worksheets that have links to Word bookmarks may not update
When you open an Excel worksheet, you may be prompted to update the links to Word documents that are contained in the workbook. When you click to update the links, the links are not updated as expected.
Additionally, you may experience one of the following symptoms when you open your Excel worksheet:
When you copy large blocks of text from Word, and then in a different program, Paste Special as RTF text, Word stops responding.
You receive an error message in Word 2002 You receive the following Word 2002 error message:
When you view the data in the error report, the report contains an error signature that is similar to one of the following:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
Additionally, other program versions, module versions, and offsets are possible.
App Name App Version Module Name Module Version offset ------------------------------------------------------------------------ winword.exe 10.0.5815.0 msctf.dll 5.1.2600.1106 0000ced4 winword.exe 10.0.5522.0 msctf.dll 5.1.2600.1106 0000ced4 winword.exe 10.0.5522.0 msctf.dll 5.1.2409.22 000101ac winword.exe 10.0.5522.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.5522.0 msctf.dll 5.1.2409.22 10106 winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000ced4 winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cdcb winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000ce39 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 000101ac winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 0001934c winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000ce35 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 10106 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 10102 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cd21 winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 000192b7 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cd25 winword.exe 10.0.4524.0 msctf.dll 5.1.2600.29 00011f4e winword.exe 10.0.4524.0 msctf.dll 5.1.2600.29 00011fe8 winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000ce8e winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 000192b4 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001ccbc winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cd86 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.7 0001cde5 winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000cedb winword.exe 10.0.4524.0 msctf.dll 5.1.2600.1106 0000cee3 winword.exe 10.0.4524.0 msctf.dll 5.1.2600.0 19264 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.8 0000ee95 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 000101c6 winword.exe 10.0.4524.0 msctf.dll 5.1.2409.22 0022604a winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000ced4 winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000ce39 winword.exe 10.0.4219.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.4219.0 msctf.dll 5.1.2600.29 00011fe8 winword.exe 10.0.4219.0 msctf.dll 5.1.2600.29 00011f4e winword.exe 10.0.4219.0 msctf.dll 5.1.2409.7 0001cdcb winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000ce35 winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000cdd2 winword.exe 10.0.4219.0 msctf.dll 5.1.2409.7 0001cd25 winword.exe 10.0.4219.0 msctf.dll 5.1.2600.0 000192b7 winword.exe 10.0.4219.0 msctf.dll 5.1.2409.22 000101ac winword.exe 10.0.4219.0 msctf.dll 5.1.2409.22 10102 winword.exe 10.0.4219.0 msctf.dll 5.1.2600.29 00011f4a winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 0000ce8e winword.exe 10.0.4219.0 msctf.dll 5.1.2600.0 003a003a winword.exe 10.0.4219.0 msctf.dll 5.1.2600.1106 fa72c968 winword.exe 10.0.4109.0 msctf.dll 5.1.2600.29 00011fe8 winword.exe 10.0.4109.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.4109.0 msctf.dll 5.1.2600.29 00011f4e winword.exe 10.0.4109.0 msctf.dll 5.1.2600.0 0001934c winword.exe 10.0.4109.0 msctf.dll 5.1.2600.29 00011f4a winword.exe 10.0.4109.0 msctf.dll 5.1.2600.1106 0000ced4 winword.exe 10.0.4109.0 msctf.dll 5.1.2409.22 000101ac winword.exe 10.0.4109.0 msctf.dll 5.1.2600.29 00011e2f winword.exe 10.0.4109.0 msctf.dll 5.1.2600.0 000192b7 winword.exe 10.0.4109.0 msctf.dll 5.1.2409.22 10096 winword.exe 10.0.4030.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.4009.0 msctf.dll 5.1.2600.29 00011f4e winword.exe 10.0.4009.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.4009.0 msctf.dll 5.1.2600.29 00011fe8 winword.exe 10.0.4009.0 msctf.dll 5.1.2600.0 0001934c winword.exe 10.0.4009.0 msctf.dll 5.1.2600.29 00011f4a winword.exe 10.0.4009.0 msctf.dll 5.1.2600.1106 0000ced4 winword.exe 10.0.4009.0 msctf.dll 5.1.2409.7 0001cdcb winword.exe 10.0.4009.0 msctf.dll 5.1.2600.0 000192b7 winword.exe 10.0.4009.0 msctf.dll 5.1.2409.7 0001cd21 winword.exe 10.0.4009.0 msctf.dll 5.1.2409.22 10102 winword.exe 10.0.4009.0 msctf.dll 5.1.2600.0 0000005c winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 0001934c winword.exe 10.0.3416.0 msctf.dll 5.1.2600.1106 0000ced4 winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cdcb winword.exe 10.0.3416.0 msctf.dll 5.1.2600.29 00011f4e winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 000192b7 winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cd21 winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cd25 winword.exe 10.0.3416.0 msctf.dll 5.1.2600.29 00011fe8 winword.exe 10.0.3416.0 msctf.dll 5.1.2600.29 00011f4a winword.exe 10.0.3416.0 msctf.dll 5.1.2600.1106 0000ce35 winword.exe 10.0.3416.0 msctf.dll 5.1.2600.1106 0000ce32 winword.exe 10.0.3416.0 msctf.dll 5.1.2409.22 10106 winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 19313 winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 19264 winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cd86 winword.exe 10.0.3416.0 msctf.dll 5.1.2409.7 0001cbff winword.exe 10.0.3416.0 msctf.dll 5.2.3628.0 0000eb0d winword.exe 10.0.3416.0 msctf.dll 5.1.2409.22 000101ac winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 0000ffff winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 0001925d winword.exe 10.0.3416.0 msctf.dll 5.1.2409.8 0000ee99 winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 80000004 winword.exe 10.0.3416.0 msctf.dll 5.1.2600.0 6c642e6c winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cdcb winword.exe 10.0.2930.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cd21 winword.exe 10.0.2930.0 msctf.dll 5.1.2600.0 000192b7 winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cd25 winword.exe 10.0.2930.0 msctf.dll 5.1.2600.0 0001934c winword.exe 10.0.2930.0 msctf.dll 5.1.2600.29 00011f4a winword.exe 10.0.2930.0 msctf.dll 5.1.3579.0 12248 winword.exe 10.0.2930.0 msctf.dll 5.1.2526.0 19379 winword.exe 10.0.2930.0 msctf.dll 5.1.2526.0 000193d0 winword.exe 10.0.2930.0 msctf.dll 5.1.2505.0 000192bf winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001ccb5 winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cd86 winword.exe 10.0.2930.0 msctf.dll 5.1.2409.7 0001cd0f winword.exe 10.0.2930.0 msctf.dll 5.1.2600.0 469367 winword.exe 10.0.2627.0 msctf.dll 5.1.2600.0 0001934c winword.exe 10.0.2627.0 msctf.dll 5.1.2600.0 000192bb winword.exe 10.0.2627.0 msctf.dll 5.1.2600.1106 0000ced4 winword.exe 10.0.2627.0 msctf.dll 5.1.2600.29 00011f4e winword.exe 10.0.2627.0 msctf.dll 5.1.2409.7 0001cdcb winword.exe 10.0.2627.0 msctf.dll 5.1.2600.0 000192b7 winword.exe 10.0.2627.0 msctf.dll 5.1.2600.29 00011fe8
Article ID: 836036 - Last Review: December 18, 2006 - Revision: 3.1