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IIS stops responding and Inetinfo.exe crashes in Davex.dll in Exchange 2000 Server

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
Internet Information Services (IIS) stops responding unexpectedly, and the following event is recorded in the event log:
Event Type: Error
Event Source: Service Control Manager
Event ID : 7031
Description: The IIS Admin Service service terminated unexpectedly. It has done this <x> time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
This event may occur whenever IIS stops responding, including for reasons that are not related to the issue that is addressed in this article. To confirm that this behavior is specifically related to the issue that is addressed in this article, verify that the crash dump file contains the following information:
0:142> kLChildEBP RetAddr  16d6fbf4 5e12ca68 davex!ScProcessFloatingUrlsInStoreUrl+0x11916d6fc38 5e1446bb davex!ScWireUrlFromStoreUrl+0x4016d6fde8 5e112e2d davex!CGetRequest::WMGetResponse+0x50116d6fdfc 5e104cf1 davex!CGetRequest::SendBufferComplete+0xcc16d6fe40 5e104c0c davex!ScDispatchQueueItem+0xfa16d6fe70 62f220a4 davex!CDavEpoxyQueueMgr::HrEpoxyRespHandler+0xd516d6fe9c 62f21f09 Epoxy!CEpoxyQ::DispatchRequest+0xbd16d6fee4 5e104b51 Epoxy!CEpoxyQ::IOCPNotification+0x12516d6ff1c 5e104aad davex!CDavEpoxyQueueMgr::DoWork+0xb316d6ff4c 6d701a22 davex!CAtqPoolManager::AtqIOComplete+0x4016d6ff80 6d7029a6 ISATQ!AtqpProcessContext+0x26616d6ffb4 7c57b382 ISATQ!AtqPoolThread+0x1a816d6ffec 00000000 KERNEL32!BaseThreadStart+0x52
Resolution
To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Component: Exchange\EXOLEDB\URLS

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size    File name   --------------------------------------------------   27-Feb-2004  03:46  6.0.6571.0      3,919,872  Cdoex.dll           27-Feb-2004  03:37  6.0.6571.0        856,064  Davex.dll           27-Feb-2004  03:37  6.0.6571.0         53,248  Davexpc.dll         27-Feb-2004  03:32  6.0.6571.0        131,072  Drviis.dll          27-Feb-2004  03:33  6.0.6571.0        577,536  Dsaccess.dll        27-Feb-2004  02:45  6.0.6571.0        184,320  Dscmsg.dll          27-Feb-2004  02:45  6.0.6571.0        962,560  Emsmdb32.dll        27-Feb-2004  03:36  6.0.6571.0      2,179,072  Ese.dll             27-Feb-2004  03:36  6.0.6571.0         40,960  Eseperf.dll         27-Feb-2004  03:46  6.0.6571.0      3,579,904  Excdo.dll           27-Feb-2004  03:32  6.0.6571.0         94,208  Eximap4.dll         27-Feb-2004  03:33  6.0.6571.0        262,144  Exmime.dll          27-Feb-2004  02:18  6.0.6571.0        176,128  Exnntp.dll          27-Feb-2004  03:37  6.0.6571.0        143,360  Exodbesh.dll        27-Feb-2004  03:37  6.0.6571.0         57,344  Exodbpc.dll         27-Feb-2004  03:37  6.0.6571.0        200,704  Exodbprx.dll        27-Feb-2004  03:37  6.0.6571.0      2,179,072  Exoledb.dll         27-Feb-2004  03:30  6.0.6571.0         81,920  Exosal.dll          27-Feb-2004  03:33  6.0.6571.0         32,768  Expop3.dll          27-Feb-2004  03:33  6.0.6571.0         32,768  Exproto.dll         27-Feb-2004  03:37  6.0.6571.0        307,200  Exprox.dll          27-Feb-2004  02:45  6.0.6571.0        143,360  Exschema.exe        27-Feb-2004  03:38  6.0.6571.0        331,776  Exsmtp.dll          27-Feb-2004  02:47  6.0.6571.0        675,840  Exwform.dll         27-Feb-2004  02:20  6.0.6571.0        180,224  Exwin32.dll         27-Feb-2004  02:46  6.0.6571.0         40,960  Febecfg.dll         27-Feb-2004  03:32  6.0.6571.0         32,768  Iisif.dll           27-Feb-2004  03:34  6.0.6571.0        135,168  Iisproto.dll        27-Feb-2004  03:34  6.0.6571.0         61,440  Imap4be.dll         27-Feb-2004  02:50  6.0.6571.0        319,488  Imap4evt.dll        27-Feb-2004  02:48  6.0.6571.0        126,976  Imap4fe.dll         27-Feb-2004  03:32  6.0.6571.0        126,976  Imap4svc.dll        27-Feb-2004  03:33  6.0.6571.0         40,960  Jcb.dll             27-Feb-2004  02:19  6.0.6571.0         49,152  Mdbevent.dll        27-Feb-2004  02:40  6.0.6571.0      2,293,760  Mdbmsg.dll          27-Feb-2004  02:21  6.0.6571.0         32,768  Mdbrole.dll         27-Feb-2004  02:45  6.0.6571.0        909,312  Mdbsz.dll           27-Feb-2004  03:34  6.0.6571.0         24,576  Mdbtask.dll         27-Feb-2004  02:18  6.0.6571.0        151,552  Nntpex.dll          27-Feb-2004  03:29  6.0.6571.0         94,208  Peexch50.dll        27-Feb-2004  03:30  6.0.6571.0        413,696  Phatcat.dll         27-Feb-2004  03:32  6.0.6571.0         36,864  Pop3be.dll          27-Feb-2004  02:50  6.0.6571.0        303,104  Pop3evt.dll         27-Feb-2004  02:49  6.0.6571.0         24,576  Pop3fe.dll          27-Feb-2004  03:30  6.0.6571.0         73,728  Pop3svc.dll         27-Feb-2004  02:50  6.0.6571.0        163,840  Protomsg.dll        27-Feb-2004  03:34  6.0.6571.0        532,480  Reapi.dll           27-Feb-2004  03:32  6.0.6571.0      4,673,536  Store.exe           27-Feb-2004  02:47  6.0.6571.0      3,735,552  Wmtemplates.dll  				
Note Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 836177 - Last Review: 10/26/2013 08:08:00 - Revision: 4.0

Microsoft Exchange 2000 Server Standard Edition

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