Article ID: 836973 - View products that this article applies to.
When you click Scan for Updates on the Windows Update Web site, the Windows Update is looking for available updates progress bar does not change from 0%, and no updates appear.
This issue may occur if a Secure Sockets Layer (SSL) connection cannot be established with the server or an error occurred during the Windows Update scan for updates.
To resolve this issue, use one of the following methods.
Method 1: Install the latest scripting engineTo install the latest scripting engine, visit the following Microsoft Web site:
Method 2: Repair Internet ExplorerTo repair Internet Explorer, use the method for your operating system and your version of Internet Explorer.
Windows 98, Windows 98 Second Edition, or Windows Millennium Edition with Internet Explorer 5.0 or 5.5
Windows 98, Windows 98 Second Edition, or Windows Millennium Edition with Internet Explorer 6 or with Internet Explorer 6 SP1
Method 3: Turn off or remove Internet acceleration software or Web monitoring softwareTemporarily turn off or remove any Internet acceleration software or Web monitoring software when you use the Windows Update Web site. Make sure that you turn on the software again after the update is completed.
Method 4: Disable the automatic configuration scriptTo disable the automatic configuration script, follow these steps:
Method 5: Register your system filesTo register your system files, follow these steps:
Article ID: 836973 - Last Review: July 19, 2012 - Revision: 4.0