Article ID: 836980 - View products that this article applies to.
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When you connect to the Microsoft Windows Update Web site or to the Microsoft Update Web site, you may receive an error message that is similar to the following:
This issue may occur if the default gateway settings that are configured for the network adapter that is installed on your computer are incorrect.
To resolve this issue, verify the IP address settings that are configured for your network adapter, including the IP address of the default gateway. To do so:
The following list contains information about some default gateway options. Note that this is not a complete list; this list may not contain an option that is optimal for the configuration of your local area network (LAN). Additionally, the list does not contain information about security or firewall considerations. Things to consider when you configure default gateway settings include the following:
For additional information about how to use the Winipcfg tool to view TCP/IP settings, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/141698/ )How to use Winipcfg to view TCP/IP settings
Article ID: 836980 - Last Review: October 25, 2013 - Revision: 3.0