Description of the Outlook 2003 hotfix package: March 17, 2004

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
This article describes the Microsoft Office Outlook 2003 issues that are fixed in the hotfix package that is dated March 17, 2004.
This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart the computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix package.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.

Issues that the hotfix package fixes

This hotfix package fixes the following issue:
835559 You cannot access portal sites or Web sites, certain areas of SharePoint Portal Central Administration display the incorrect server name, and e-mail notifications contain incorrect URLs after you rename the server
This hotfix package also fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
  • When you use a rule in Outlook 2003 to print received e-mail messages, HTML messages are not printed correctly. For example, only the text of the message is printed. Pictures that are contained in the HTML message are not printed and tables are not formatted correctly.
  • If you attach a Rich Text Format (RTF) message to a new e-mail message and move the attached RTF message, when you programmatically use the Attachments.Count property to return the number of attachments that are contained in the e-mail message, the number that is returned incorrectly includes the number of times that the attached message was moved.
  • When you use a roaming profile and you start Outlook 2003 on a different computer than where you created your new, reply, and forwarding e-mail signatures, the registry subkeys for your e-mail signatures are deleted.
  • If you add a shortcut to another user's calendar folder and then restart Outlook 2003, when you click the other user's calendar shortcut, the shortcut disappears.
  • If you send a meeting request with the Allow New Time Proposals option selected and the recipient responds with a proposed new meeting time, the current and the proposed meeting times are missing from the received e-mail message.
  • If you add a user from a Lightweight Directory Access Protocol (LDAP) server to your contact list, and then change the default certificate for the contact, Outlook 2003 may stop responding (hang).
  • If you open a recurring meeting that was booked with a resource account by using the direct booking feature in Outlook 2003 and you try to extend the recurring meeting, you receive the following error message:
    Resource is already booked for the specified time. You must use another time or find another resource.

Service pack information

This problem was first corrected in Microsoft Office 2003 Service Pack 1.To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Make sure that no users are connected to the server on which you want to apply this hotfix.

Restart information

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by the following hotfix:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
838020 Description of the Outlook 2003 hotfix package: April 7, 2004

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

Hotfix file information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information
   Date         Time   Version      Size       File name   -----------------------------------------------------------------------   17-Mar-2004  22:30  11.0.6204.0  4,578,024  Office2003-kb837019-glb.exe
Microsoft Windows Installer .msp file information
   Date         Time   Size       File name   ----------------------------------------------------------------------------------   17-Mar-2004  22:12  5,848,064  Outlook-fullfile-glb.msp (Full-File/Administrative)   17-Mar-2004  21:02  2,790,912  Outlook-binary-glb.msp (Optimized)
After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
   Date         Time   Version      Size       File name   -------------------------------------------------------   09-Dec-2003  20:48  11.0.5918.0    247,296  Exchcsp.dll   04-Mar-2004  15:24  11.0.6203.0    345,800  Exsec32.dll   12-Mar-2004  15:31  11.0.6204.0  7,541,960  Outllib.dll         12-Mar-2004  15:29  11.0.6204.0    140,480  Outlph.dll
Additional notes
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 837019 - Last Review: 01/12/2015 00:08:16 - Revision: 3.3

  • Microsoft Office Outlook 2003
  • kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kboffice2003sp1fix kberrmsg kbfix kbhotfixrollup kboffice2003presp1fix KB837019