Changes to your roaming user profile are lost on a wireless network in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
After you log on to a Microsoft Windows XP-based computer that is a member of a wireless network and you make changes that affect your roaming user profile, when you log off and then log on, changes that you made to your roaming user profile may not have been saved.

Note This problem does not occur if your computer is physically connected to the network.
This problem may occur when all the following conditions are true:
  • Your computer is a member of a wireless network that uses the following protocols:
    • Institute of Electrical and Electronics Engineers, Inc. (IEEE) 802.1X
    • Wi-Fi Protected Access (WPA)
  • The server loses communication with your computer before your whole roaming user profile is saved on the server.

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

To find information about this hotfix, search for Microsoft Knowledge Base article 831791 on the hotfix site.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   28-Apr-2004  23:58  5.1.2600.1515     103,936  Dhcpcsvc.dll        28-Apr-2004  23:46  5.1.2600.1515     168,192  Ndis.sys   11-Apr-2004  03:28  5.1.2600.1515      12,416  Ndisuio.sys   28-Apr-2004  23:58  5.1.2600.1515   1,630,720  Netshell.dll        11-Apr-2004  03:28  5.1.2600.1515      84,864  Nwlnkipx.sys   28-Apr-2004  23:58  5.1.2600.1522      57,344  Wzcdlg.dll          28-Apr-2004  23:58  5.1.2600.1522      31,232  Wzcsapi.dll         28-Apr-2004  23:58  5.1.2600.1522     285,696  Wzcsvc.dll          11-Apr-2004  04:04  5.1.2600.1515     593,408  Xpsp2res.dll     
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
More information
For more information about WPA, click the following article number to view the article in the Microsoft Knowledge Base:
815485 Overview of the Wi-Fi Protected Access (WPA) security update in Windows XP
For additional information about terms for software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
802.11 copy back LAN WLAN update

Article ID: 837172 - Last Review: 01/12/2015 00:09:14 - Revision: 4.0

Microsoft Windows XP Professional

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