Article ID: 837327 - View products that this article applies to.
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When you try to change your password in Microsoft Windows XP or in Microsoft Windows 2000 on a locked-out account that has the User must change password at next logon attribute set, you receive an error message that is similar to the following:
Note In this error message, DomainName is a placeholder for the actual domain name.
The system cannot change your password now because the domain <DomainName> is not available.
This problem occurs because the account is missing its default service principal name (SPN).
To resolve this problem, log on as a local Administrator and then apply the hotfix that is mentioned in the following article:
(https://support.microsoft.com/kb/324141/ )Changing the password on a locked-out account generates a "Domain not available" message
If you cannot resolve this problem by applying the hotfix, log on as a local Administrator and then follow these steps.
Microsoft Windows 2000 Server, Windows 2000 Professional, and Windows 2000 Advanced Server
Microsoft Windows XP Professional