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The Dial-in tab does not appear when you use Active Directory Users and Computers to view the properties for a domain user on a Windows XP-based computer

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you use Active Directory Users and Computers to view the properties for a domain user, the Dial-in tab does not appear. This issue occurs on your Microsoft Windows XP-based computer that has the Microsoft Windows Server 2003 Administration Tools installed. However, when you use a Terminal Services session to view the user properties on a Microsoft Windows Server 2003-based computer, the Dial-in tab appears.
To resolve this issue, install the Adminpak.msi file that was released with Windows Server 2003 Service Pack 1 (SP1). For more information on installing Adminpak.msi, visit the following Microsoft Web site:Important Before you install this file, you must uninstall the Adminpak.msi file that is currently installed.
To work around this issue, open a Terminal Services session to connect to the domain controller, and then modify the user properties. To do this, follow these steps:
  1. Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Connection.
  2. In the Computer box, type the name of the domain controller, and then click Connect.
  3. Type your credentials, and then click OK.
  4. On the remote computer, click Start, point to Administrative Tools, and then click Active Directory Users and Computers.
  5. In the left pane, expand the domain where the user account that you want to view is located, and then click Users.
  6. In the right pane, right-click the user account, and then click Properties.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 837490 - Last Review: 10/26/2006 20:48:00 - Revision: 10.2

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1
  • kbbug kbfix kbqfe kbserver kbactivedirectory kbprb kbhotfixserver KB837490