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"Windows cannot copy file" error message when you log on by using a roaming profile in Windows 2000

This article has been archived. It is offered "as is" and will no longer be updated.
If you log off a computer by using a roaming profile account, and the network connection is dropped while the user profile is being uploaded to the server, temporary files are saved to the roaming user profile folder on the server. The temporary files have the file name PRFxxx.tmp, where xxx is an incrementing number. If you later log on to another computer, the profile folder is downloaded again, and you may receive an error message that is similar to the following:
Windows cannot copy file \\ServerName\ShareName\User\Application Data\Microsoft\Office\prf*.tmp to location Drive letter\Documents and Settings\\User\Application Data\Microsoft\Office\prf*.tmp. Contact your network administrator.
Because not all the profile files were copied to the server, files may appear to be lost.
This problem may occur if you are connected over a slow link that is dropped while the profile is being copied to the server. When the files are copied to the roaming user profile folder on the server, the files are saved as temporary files. The temporary files are not renamed until the copy operation is complete. In this scenario, the temporary files may become locked by the system, and this generates the error that is described in the "Symptoms" section.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   -----------------------------------------------------------   24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll         21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe             24-Mar-2004  02:17  5.0.2195.6898     242,448  Gdi32.dll           24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll        24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll             24-Mar-2004  02:17  5.0.2195.6895     335,120  Msgina.dll          24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys   05-Feb-2004  20:18  5.0.2195.6896   5,869,056  Sp3res.dll          24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll          10-May-2004  20:42  5.0.2195.6922     393,488  Userenv.dll         11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys   11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe        25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll          24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll        11-Mar-2004  02:37  5.0.2195.6897   1,720,368  Win32k.sys   25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll   
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 837754 - Last Review: 12/08/2015 06:30:04 - Revision: 2.5

Microsoft Windows 2000 Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Datacenter Server, Microsoft Windows 2000 Advanced Server

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