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If you log off a computer by using a roaming profile account, and the network connection is dropped while the user profile is being uploaded to the server, temporary files are saved to the roaming user profile folder on the server. The temporary files have the file name PRFxxx.tmp, where xxx is an incrementing number. If you later log on to another computer, the profile folder is downloaded again, and you may receive an error message that is similar to the following:
Windows cannot copy file \\ServerName\ShareName\User\Application Data\Microsoft\Office\prf*.tmp to location Drive letter\Documents and Settings\\User\Application Data\Microsoft\Office\prf*.tmp. Contact your network administrator.
Because not all the profile files were copied to the server, files may appear to be lost.
This problem may occur if you are connected over a slow link that is dropped while the profile is being copied to the server. When the files are copied to the roaming user profile folder on the server, the files are saved as temporary files. The temporary files are not renamed until the copy operation is complete. In this scenario, the temporary files may become locked by the system, and this generates the error that is described in the "Symptoms" section.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
No prerequisites are required.
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.