Article ID: 838141 - View products that this article applies to.
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When you try to use the Route.exe command-line tool on your Microsoft Windows 2000-based computer, you receive an application error that is similar to the following:
ROUTE.EXE - Application Error
The instruction at "0x77fcb032" referenced memory at "0x00000000".
The memory could not be "written".
This problem may occur if the debug code in the Rasapi32.dll file is triggered. This may cause problems with tools that use this .dll file and that are not multi-threaded, such as Route.exe. Route.exe is designed for a single-threaded model.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesThis hotfix requires Windows 2000 Service Pack 3 (SP3) or later.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 18-Sep-2000 22:01 5.0.2195.1569 33,616 Fips.sys 18-Mar-2004 20:08 5.0.2195.6883 80,944 Ipsec.sys 12-Dec-2003 18:34 5.0.2195.6882 29,456 Ipsecmon.exe 21-Sep-2003 00:55 5.0.2195.6824 390,928 Netdiag.exe 24-Mar-2004 18:49 5.0.2195.6882 417,552 Oakley.dll 24-Mar-2004 18:49 5.0.2195.6882 96,528 Polagent.dll 24-Mar-2004 17:49 5.0.2195.6882 137,488 Polstore.dll 24-Mar-2004 18:49 5.0.2195.6895 197,392 Rasapi32.dll 24-Mar-2004 18:49 5.0.2195.6894 531,216 Rasdlg.dll 24-Mar-2004 18:49 5.0.2195.6824 58,128 Rasman.dll 24-Mar-2004 18:49 5.0.2195.6872 153,872 Rasmans.dll 24-Mar-2004 18:49 5.0.2195.6894 63,248 Rasscrpt.dll 24-Mar-2004 18:49 5.0.2195.6824 54,032 Rastapi.dll 05-Feb-2004 20:18 5.0.2195.6896 5,869,056 Sp3res.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/816915/ )New naming schema for Microsoft Windows hotfix packages
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 838141 - Last Review: October 26, 2013 - Revision: 3.0