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Stop error 0x1E occurs in the Usbhub.sys driver when you install Windows 2000 SP4 from a USB CD drive

This article has been archived. It is offered "as is" and will no longer be updated.
When you try to install Microsoft Windows 2000 Service Pack 4 (SP4), the installation seems to succeed. However, when the computer restarts to complete the installation of Windows 2000, you experience a Stop error in the Usbd.sys driver. The Stop error message is similar to the following:
STOP: 0x0000001E (0xC0000005, 0xF3EC39F5, 0x00000000, 0x01010100)
You may also receive this error message when one of the following conditions is true:
  • You try to install Windows 2000 from a universal serial bus (USB) CD drive that is connected to a USB hub.
  • You remove a USB compatible digital camera from a USB hub.
This problem occurs because the Usbd.sys driver tries to access a particular memory location that the Usbd.sys driver has already released.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Windows 2000 Service Pack 3 (SP3) or later installed to apply this hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   12-Dec-2003  17:37  5.0.2195.6882      20,752  Usbd.sys   01-Apr-2004  00:19  5.0.2195.6884      40,528  Usbhub.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For additional information about how hotfix packages are named and about other terms for software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
win2000 win2k sp-3 sp-4

Article ID: 838921 - Last Review: 10/26/2013 10:17:00 - Revision: 4.0

Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server

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