Article ID: 839591 - View products that this article applies to.
When you schedule a backup by using the Windows Backup program in Microsoft Windows Server 2003, Windows Backup unexpectedly quits when the backup tape is full. Additionally, if you view the backup log file, the following information is displayed:
The requested media failed to mount. The operation was aborted.You expect Windows Backup to prompt you to insert an additional tape and to then complete the backup operation.
This problem occurs if the following conditions are true:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou do not have to restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 64-bit editions
Date Time Version Size File name Platform ------------------------------------------------------------------------ 07-Sep-2004 23:29 5.2.3790.209 3,342,848 Ntbackup.exe IA-64
Windows Server 2003 32-bit editions
Date Time Version Size File name ----------------------------------------------------------- 07-Sep-2004 22:27 5.2.3790.209 1,171,968 Ntbackup.exe
Hotfix installation informationAfter you install this hotfix, a new /UP switch is available for use in Windows Backup scripts. When you specify the /UP switch in your backup script, Windows Backup prompts you to insert an additional tape during the backup job.
Note The /UP switch is case-sensitive. You must type this switch in uppercase characters.
The following is an example backup script that illustrates how to use the /UP switch:
C:\WINDOWS\system32\ntbackup.exe backup "@C:\Documents and Settings\Administrator.TESTSERVER\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\Test.bks" /v:no /r:no /rs:no /hc:on /m normal /j "Test" /l:s /p "4mm DDS" /um /UP
To work around this problem, install a tape library to work with your stand-alone tape device.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 839591 - Last Review: July 24, 2007 - Revision: 2.10