Article ID: 839654 - View products that this article applies to.
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When you open Windows Explorer to view any folder on a Microsoft Windows 2000-based computer, and you click the My Documents link, the My Network Places link, or the My Computer link in the See also list in the right pane, the corresponding folder does not open.
Additionally, if you are using Internet Explorer 5.0 Service Pack 1 (SP1), you may experience the following behavior:
This problem may occur if you have installed the MS03-048 November 2003 cumulative security update for Internet Explorer, or if you have installed the MS04-004 cumulative security update for Internet Explorer.
For additional information about the cumulative security updates for Internet Explorer, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824145/ )MS03-048: November 2003 cumulative security update for Internet Explorer
(https://support.microsoft.com/kb/832894/ )MS04-004: Cumulative security update for Internet Explorer
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo install this hotfix, you must have Internet Explorer 6 Service Pack 1 (SP1) and hotfix 824145 installed on your computer.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 21-Apr-2004 16:08 16,887 Imgview.htt 21-Apr-2004 16:08 13,215 Nethood.htt 12-May-2004 14:59 5.0.3900.6920 1,118,992 Webvw.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 839654 - Last Review: October 26, 2013 - Revision: 4.0