You cannot log on to a domain network account from a Windows 2000-based computer

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A domain member may not be able to log on to a Microsoft Windows 2000-based computer with cached credentials if the user logs on with a smart card that has used more than the number of credentials that can be cached. The following Group Policy setting determines the number of credentials that can be cached:
Computer Settings\Security Settings\Local Policies\Security Options\Interactive Logon: Number of previous logons to cache
Every time that you use a smart card to log on, you use one entry in the credentials cache.By default, the number of cached credentials is 10. If you use the same or a different smart card to log on ten times, you use all the entries in the cache, and you cannot log on again by using cached domain credentials. That is, you cannot log on when you are disconnected from the network.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


This hotfix requires Windows 2000 Service Pack 3.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version             Size   File name   --------------------------------------------------------------   23-Mar-2004  22:04  5.0.2195.6897     114,960  Msv1_0.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
login signon win2k win2000

Article ID: 839905 - Last Review: 10/26/2013 21:10:03 - Revision: 2.5

Microsoft Windows 2000 Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Advanced Server

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