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"The instruction at 0x77f41d24 referenced memory at 0x00000000. The memory could not be written" access violation error message in Smlogsvc.exe when you use Performance Logs and Alerts on a Windows XP-based computer

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

When you are using Performance Logs and Alerts (Perfmon.exe) on a Microsoft Windows XP Professional-based computer, you may receive an access violation error message in Smlogsvc.exe that is similar to the following:

The instruction at "0x77f41d24" referenced memory at "0x00000000." The memory could not be written.
You receive this error message after you take one of the following actions:
  • You stop a counter log on physical disk use.
  • You add an alert for physical disk use, and then restart the computer.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Portuguese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   06-Apr-2004  21:35  5.1.2600.1333     258,048  Pdh.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 840114 - Last Review: 05/14/2007 03:36:11 - Revision: 2.5

  • Microsoft Windows XP Professional
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