Full-file version update may request Office source files
During a typical update installation, if a file is determined to have changed, the Windows Installer program may present a dialog box to you that contains the following message:
Note For Office 2003, if a Local Install Source (LIS) is available, you do not receive a request to provide the source installation files during the update process because an LIS contains a compressed version of all the required files that Office 2003 requires.
For more information about Local Install Source, click the following article number to view the article in the Microsoft Knowledge Base:
- The file version.
- The file modified date and size.
- The Cyclical Redundancy Check (CRC).
- The file hash for unversioned files.
- The file language.
Note See the “More Information” section for one known cause when multiple versions of Office are installed on the same computer.
Possible reasons that the original Office source files may not be available include the following:
- The original Office CD-ROM is not readily available.
- The Office CD-ROM store keeping unit (SKU) does not match the installed product (such as Standard edition verses Professional edition).
- The MSI package file name may be changed (such as Pro.msi may have been changed to Data1.msi).
- The network file share (AIP) location may have changed.
Method 1: Provide the Office source filesWhen you install an update to an Office program, you must provide the Office source files (CD-ROM or administrative installation point) from where you originally installed Microsoft Office to make sure that all Office files are complete.
Note For Microsoft Office 2000, the update that is described in the following article in the Microsoft Knowledge Base will help reduce the need to provide source files during an Office update:
Method 2: Manually change the modified dates of certain Office filesSometimes you may be able to manually change the modified date of the file that the Windows Installer program has identified as changed. After you update the modified date of the file, the Windows Installer program will consider the file as 'user data'. A file that is considered 'user data' will not cause the Windows Installer program to request the Office source files.
A partial list of the shared files that may be considered 'user data' during typical use of an Office program include the following files:
There are two ways to turn on verbose logging before you start the update process for your Office programs.
- Use Regedit. To use Regedit, follow these steps:
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- In Registry Editor, locate, and then click the following key: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
- With Installer selected, point to New on the Edit menu, and then click String Value.
- Type Logging, and then press ENTER.
- With Logging selected, click Modify on the Edit menu.
- In the Value data box, type voicewarmup, and then click OK.
- With Installer selected, point to New on the Edit menu, and then click DWORD Value.
- Type Debug, and then press ENTER.
- With Debug selected, click Modify on the Edit menu.
- In the Value data box, type 7, click Hexadecimal, and then click OK.
- On the File menu, click Exit to quit Registry Editor.
- Use the Group Policy editor (Local Machine). To use the Group Policy editor, follow these steps:
- Click Start, and then click Run.
- In the Open box, type gpedit.msc, and then click OK.
- In the Group Policy editor, under Local Computer Policy, expand Computer Configuration.
- Expand Administrative Templates.
- Expand Windows Components.
- Select Windows Installer.
- In Windows Installer, select Logging.
- On the Action menu, click Properties.
- On the Settings tab of the Logging Properties dialog box, click Enabled.
- In the Logging box, type voicewarmup, and then click OK.
- On the File menu, click Exit to close the Group Policy editor dialog box.
To locate and to change the modified date of the files that the Windows Installer program has determined to have changed, follow these steps:
- Find the Office update verbose log file that is located in the user's Temp folder. To find the user's Temp folder, follow these steps:
C:\Documents and Settings\username\Local Settings\TempThe Office update verbose logs will have file names that are similar to Msi#####.log, where the # (number sign) represents any alpha/numeric character. For example, a verbose log file could have the following file name:Msi7b3d5.logNote If the OHotfix.exe bootstrapping application utility is used for updates, the log files are stored in the following folder:C:\Documents and Settings\username\Local Settings\Temp\OhotfixThe update log files are created in two set pairs with a naming convention of OHotfix(00001).log and OHotfix(00001)_Msi.log.
- Click Start, and then click Run.
- In the Open box, type %temp%, and then click OK.
For more information about the OHotfix.exe utility, visit the following Microsoft Web site:
- Check the timestamp of the log file to make sure that you have found the correct log file that was created for the latest update attempt because there may be many log files in the folder. To check the timestamp of the log file, right-click the log file, and then click Properties.
- Double-click the log file to open the file in your default text editor (such as Notepad).
- On the Edit menu, click Find.
- In the Find what box, type Resolving source, and then click Find Next.
- The line in the log file immediately above the words "Resolving source" will show the Office file that the Windows Installer program has determined was changed.
Note The following example shows that the file Readme.txt has changed and will cause the Windows Installer program to prompt you for the Office source files:
MSI (s) (B0:2C): File: C:\Program Files\Common Files\Microsoft Shared\Snapshot Viewer\README.TXT; Overwrite; No patch; Existing file is unversioned and unmodified - hash doesn't match source fileMSI (s) (B0:2C): Resolving source.
- To change the modified date of the files listed in the log file, follow these steps:
- Click Start, and then click Search.
- Click All files and folders.
- In the All or part of the file name box, type the file name of the file that you found in the log file.
- In the Look in box, click your local hard disk drive.
- Click Search.
- Double-click the found file.
- After the file has opened, close the file without making any changes to the file.
- You may have to repeat steps 7a to 7g several times.
For example, if Office 2000 and Office XP are both installed, when you perform a repair of Excel 2000, the earlier Excel9.xls file may be copied to the C:\Windir\Shellnew folder. When you try to install an update for an Office XP program, this earlier unversioned Office 2000 file may show to have a hash that does not match the correct file hash for the Excel9.xls file from the Office XP source files.
Article ID: 840169 - Last Review: 12/08/2015 06:54:04 - Revision: 4.0
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