Article ID: 840309 - View products that this article applies to.
When you open your My Documents folder in Windows Explorer, Windows Explorer may take longer than expected to display the contents of the My Documents folder.
This problem may occur when the My Documents folder is on a network share and you are using a Microsoft Windows XP-based computer.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Update rollup informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
July 30, 2004: To resolve this problem, install update rollup 871260.
For additional information about update rollup 871260, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/871260/ )An update rollup is available for Internet Explorer versions 5.x and 6.0
Important If you install hotfix 840309, you may experience problems after you install security update 867801. To avoid this problem, install update rollup 871260 instead of security update 867801. For additional information about this issue, see the Known Issues section.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 08-Apr-2004 20:12 6.0.2800.1514 8,349,184 Shell32.dll 08-Apr-2004 20:12 6.0.2800.1514 406,528 Shlwapi.dll 08-Apr-2004 20:12 5.1.2600.1363 676,864 Sxs.dll 10-Mar-2004 17:59 5.1.2600.1363 593,408 Xpsp2res.dll 08-Apr-2004 20:12 6.0.2800.1514 921,600 Comctl32.dll 08-Apr-2004 20:12 1,812 Controls.man 08-Apr-2004 20:12 621 Comctl.man
Windows XP 64-Bit Edition
After you install update rollup 871260 or hotfix 840309, you must add a new entry for the following registry subkey:
Date Time Version Size File name Platform ---------------------------------------------------------------------- 08-Apr-2004 20:05 6.0.2800.1514 14,377,984 Shell32.dll IA-64 08-Apr-2004 20:05 6.0.2800.1514 1,112,576 Shlwapi.dll IA-64 08-Apr-2004 20:05 5.1.2600.1363 2,018,816 Sxs.dll IA-64 08-Apr-2004 20:12 6.0.2800.1514 8,349,184 Wshell32.dll x86 08-Apr-2004 20:12 6.0.2800.1514 406,528 Wshlwapi.dll x86 08-Apr-2004 20:12 5.1.2600.1363 676,864 Wsxs.dll x86 10-Mar-2004 17:59 5.1.2600.1363 593,408 Wxpsp2res.dll x86 10-Mar-2004 17:59 5.1.2600.1363 592,896 Xpsp2res.dll IA-64 08-Apr-2004 18:47 6.0.2800.1514 2,639,360 Comctl32.dll IA-64 08-Apr-2004 20:05 1,813 Controls.man 08-Apr-2004 20:05 623 Comctl.man
Entry Name: UseDesktopIniCache
Follow these steps, and then quit Registry Editor:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Known IssuesIf hotfix 840309 is installed, you may experience unrecoverable errors in Windows Explorer (Explorer.exe) after you install security update 867801.
For additional information about security update 867801, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/867801/ )MS04-025: Cumulative Security Update for Internet Explorer
If you have not yet installed security update 867801, use one of the following methods to prevent this problem:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 840309 - Last Review: August 29, 2007 - Revision: 5.2