Article ID: 841673 - View products that this article applies to.
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This article is a consolidation of the following previously available articles: 823487 and 841673
You try to create a dump file of the process that hosts the cluster resource, such as Mad.exe, Store.exe, Emsmta.exe, Inetinfo.exe, and so on. You do this by using the ADPlus or the Userdump utilities on a Microsoft Windows 2000 Server-based cluster or on a Windows Server 2003-based cluster that has either Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 installed. However, the Exchange resources may stop working and fail over to another cluster node.
Method 1: Turn off the "Affect the group" resource optionTo resolve this issue, turn off the Affect the group resource option, collect the information store dump file, and then turn back on the Affect the group resource option. To do this, follow these steps:
Method 2: Increase the Exchange Server time-out valueTo resolve this problem, you can increase the Exchange Server time-out value to 600,000 milliseconds (600 seconds or 10 minutes). The default time-out value in Exchange 2000 Server and in Exchange Server 2003 is 180,000 milliseconds (180 seconds or 3 minutes).
Exchange 2000 ServerIn Exchange 2000 Server, the Exchange storePendingTimeOut property controls the length of time that the resource can remain in an unresponsive state before a time-out occurs. To increase the time-out value in Exchange 2000 Server, follow these steps:
Exchange Server 2003In Exchange Server 2003, the Exchange store IsAliveTimeOut property controls the length of time that the resource can remain in an unresponsive state before a time-out occurs. To increase the time-out value in Exchange Server 2003, follow these steps:
By default, all cluster resources, such as the Exchange information store, are configured to affect the group where they belong. For more information about Cluster service fail over policies, click the following article number to view the article in the Microsoft Knowledge Base:
197047For more information about Exchange Server clusters, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/197047/ )Failover/failback policies on Microsoft Cluster Server
(https://support.microsoft.com/kb/836566/ )How to configure the IsAlive private properties for Exchange Server 2003 clusters
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.