Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
When you select the Connect to the Internet and Setup my connection manually option buttons in the Microsoft Windows XP New Connection Wizard to create a new Internet connection that requires a username and a password, the option to supply a username and a password may not be available.
This issue may occur if one of the following registry subkeys is damaged:
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this problem:
Verify that the Remote Access Connection Manager service is started:
Click Start, click Control Panel, click Performance and Maintenance, click Administrative Tools, and then double-click Services.
Right-click Remote Access Connection Manager, and then click Properties.
In the Startup Type list box, click Automatic.
If the Service Status is Stopped, click the Start button.
You may receive the following error message:
Could not start the Remove Access Connection manager service on Local Computer. Error 5: Access is denied.
If you receive this error message, follow these steps.
Note This procedure includes steps to back up the registry subkeys before you modify them.
Click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then click the following subkey in the registry: