This article has been archived. It is offered "as is" and will no longer be updated.
Your Microsoft Windows 2000-based server may quit unexpectedly. Additionally, you may receive an error message that is similar to the following:
STOP: 0x0000001E (Parameter, Parameter, Parameter, Parameter) KMODE_EXCEPTION_NOT_HANDLED Address Address base at Address, Date Stamp Date_Stamp - win32k.sys
These symptoms typically occur on a computer that you use as a print server or in another role that also demands a heavy load of font operations.
This problem may occur if a race condition develops when the Win32k.sys device driver deletes an in-memory font structure.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Windows 2000 Service Pack 3 or later.
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.