Access violation error message when a 16-bit program calls the SETUPAPI!SetupDiBuildDriverInfoList function on a Windows 2000-based computer

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When a 16-bit program calls the SETUPAPI!SetupDiBuildDriverInfoList function, you may receive an access violation error message in Krnl386.exe (16-bit).
This problem occurs because a 16-bit program runs the Crypt32.dll file, and the Crypt32.dll file calls the W32FindResource function to load the string resource of the Sp3res.dll file. However, the API calls the FindResource16 function by using a module handle of the Sp3res.dll file. Therefore, an access violation occurs.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Version         Size     File name   -------------------------------------------------------   19-Jun-2003  20:05      92,032  Krnl386.exe   19-Jun-2003  20:05                  33,824  Ntio.sys   19-Jun-2003  20:05                  34,544  Ntio404.sys   19-Jun-2003  20:05                  35,648  Ntio411.sys   19-Jun-2003  20:05                  35,408  Ntio412.sys   19-Jun-2003  20:05                  34,544  Ntio804.sys   16-May-2004  19:02  5.0.2195.6929  398,096  Ntvdm.exe           17-May-2004  23:58  5.0.2195.6929  240,912  Wow32.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows software updates
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Article ID: 842591 - Last Review: 10/26/2013 21:29:58 - Revision: 2.6

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
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