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When a computer that is running Microsoft Message Queuing (also known as MSMQ) is unplugged, experiences a Stop error or restarts unexpectedly, you may receive any one of the following event error messages:
Description:Unable to recover checkpoint for the checkpoint.For more information, see Help and Support Center at http://support.microsoft.com.
Event error message 2
Event Type: Error Event Source: MSMQ Event Category: Kernel Event ID: 2053 Date: 1/1/2004 Time: 12:00:00PM User: N/A Computer: Server Description:Unable to initialize the incoming sequences hash table.For more information, see Help and Support Center at http://support.microsoft.com.
Event error message 3
Event Type: Error Event Source: MSMQ Event Category: Kernel Event ID: 2077 Date: 1/1/2004 Time: 12:00:00 PM User: N/A Computer: Server Description:Unable to save %1 for the checkpoint. Message Queuing cannot operate reliably without the checkpoint. For more information, see Help and Support Center at http://support.microsoft.com.
Write caching may cause the Message Queuing log files to contain inconsistent information if the computer is restarted unexpectedly or is unplugged.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
No prerequisites are required.
You must restart the computer after you apply this hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
You may continue to receive the following error messages:
Error message 1
Mon Nov 15 15:44:56 2004 Error 7031 from Service Control Manager The Message Queuing service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 0 milliseconds: No action.
Error message 2
Mon Nov 15 15:44:55 2004 Error 2077 from MSMQ Unable to save Checkpoint for the checkpoint. Message Queuing cannot operate reliably without the checkpoint.
This problem occurs because, when the MsDtcLog.dll file was updated in Windows 2000 SP4, the changes were not copied to the MqLogMgr.dll file. The MqLogMgr.dll file is a copy of the MsDtcLog.dll file. The changes in the MsDtcLog.dll file will resolve these remaining errors. To update the MqLogMgr.dll file, you can copy the MsDtcLog.mgr file to the MqLogMgr.dll file. To do this, follow these steps:
Start the computer in Safe Mode.
At a command prompt, type the following two commands. Press ENTER after each command.
Rename %windir%\system32\mqlogmgr.dll to %windir%\system32\mqlogmgr.bak
Copy %windir%\system32\msdtclog.dll to %windir%\system32\mqlogmgr.dll
Note This command is not a typographical error.
Restart the computer.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages