You cannot manually create a new Exchange Server e-mail account in Entourage 2004 for Mac

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Symptoms
You cannot manually create a new Microsoft Exchange e-mail account in Microsoft Entourage 2004 for Mac.

For example, if you click New in the Accounts dialog box, and then click Configure account manually, you receive the dialog box that is for creating a new Post Office Protocol (POP) e-mail account.

If you close that dialog box, and then click New in the Accounts dialog box again, you receive the New Account dialog box that is for creating a new POP, Internet Message Access Protocol (IMAP), or Hotmail e-mail account. However, you cannot create a new Exchange e-mail account in the New Account dialog box.
Workaround
To work around this problem and create a new Exchange e-mail account, follow these steps:
  1. Click Accounts on the Tools menu.
  2. Click the Exchange tab.
  3. Click New.
  4. If you do not receive the New Account dialog box, go to step 5. If you receive the New Account dialog box, click Assist me.
  5. Click Configure account manually.
You can now fill in the information to create a new Exchange e-mail account.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
erage2004 erage11 erage2k4 ent 2004 ent11 ent2k4 Macintosh
Properties

Article ID: 842881 - Last Review: 01/12/2015 23:43:26 - Revision: 3.0

Microsoft Entourage 2004 for Mac

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