Entourage 2004 for Mac data is not synchronized to a new Palm handheld device

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When you use the Microsoft Handheld Synchronization software to synchronize a new Palm handheld device with the same Palm user name, Microsoft Entourage 2004 for Mac data is not synchronized to the new Palm handheld device.
Workaround
To work around this issue, set the Entourage conduit to overwrite the new Palm handheld device, and then perform a HotSync.
More information
For additional information about Microsoft Handheld Synchronization for Entourage, click the following article number to view the article in the Microsoft Knowledge Base:
871020 Handheld Synchronization for Entourage X Readme.txt
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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Article ID: 842885 - Last Review: 01/12/2015 00:31:05 - Revision: 3.0

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