You receive a "0x0000001E (0x1E)" Stop error in Win32k.sys on a Windows 2000 Server-based computer

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Symptoms
You receive the following Stop error in Win32k.sys:
0x0000001E (0x1E)
Cause
This problem occurs if Win32k.sys tries to process data that is no longer valid. For example, Win32k.sys tries to process data from a terminated process.
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Windows 2000 Server Service Pack 4 installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll         21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe             19-Jun-2003  20:05  5.0.2195.6660     233,744  Gdi32.dll           24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll        24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll             12-Jul-2004  01:35  5.0.2195.6958     335,120  Msgina.dll          24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys   04-Jun-2004  23:13  5.0.2195.6935   5,887,488  Sp3res.dll          24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll          05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll         10-Jul-2004  05:36  5.0.2195.6958   1,631,760  Win32k.sys   11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe        25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll          24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll        10-Jul-2004  05:36  5.0.2195.6958   1,631,760  Win32k.sys   25-Sep-2003  18:08  5.0.2195.6826     243,984  Winsrv.dll
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
THREADINFO bluescreen blue screen
Properties

Article ID: 843254 - Last Review: 11/02/2013 07:32:00 - Revision: 2.0

  • Microsoft Windows 2000 Server
  • kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbwin2000sp5fix kbwin2000presp5fix kbbug kberrmsg kbfix KB843254
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