Article ID: 843418 - View products that this article applies to.
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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
For a Microsoft Windows XP version of this article, see 834350
You may experience decreased performance when you access network resources on your Microsoft Windows 2000-based computer. You may also experience the following symptoms of decreased performance when you use Microsoft Access on your Windows 2000-based computer:
This problem occurs because Windows 2000 does not cache file-path information from long file names when you access network resources.
Hotfix informationTo resolve this problem, obtain the latest service pack for Windows 2000. Or, apply the hotfix that is described in this article, and then enable the following registry value:
InfoCacheLevelImportant To modify the default behavior of Windows, you must configure this registry subkey as described in the "Registry information" section. A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesYou must have Windows 2000 Service Pack 4 (SP4) installed to apply this hotfix.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
Registry informationWarning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To force Windows to cache path information for long file names, you must create or modify the following registry subkey so that your system can use the hotfix that is contained in this package. To do this, follow these steps:
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 02-Jun-2004 00:37 5.0.2195.6935 409,360 Mrxsmb.sys 25-May-2004 20:23 5.0.2195.6933 169,968 Rdbss.sys
To work around this problem, use short names for files and folders. File names must follow the 8.3 naming format. This means that they must be no longer than eight characters, with a three character extension, as in the following example:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 843418 - Last Review: January 17, 2015 - Revision: 4.0