Article ID: 843503 - View products that this article applies to.
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During DVD playback on an Intel ICH6-based computer, the computer may stop responding (hang). The clock and the mouse pointer still work, but all other programs stop responding, including the desktop. This problem occurs on heavily stressed computers where much concurrent traffic moves across the ATA and USB 2.0 buses during DVD playback.
This problem occurs because the cache manager dirty page threshold is exceeded. Therefore, the cache manager cannot accept any more writes to the hard disk drives.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 12-Dec-2003 18:19 5.0.2195.6882 24,752 Hidclass.sys 11-Jun-2004 21:04 5.0.2195.6940 25,072 Openhci.sys 12-Dec-2003 17:37 5.0.2195.6882 32,944 Uhcd.sys 07-Jun-2004 23:46 32,543 Usb.inf 28-May-2004 20:55 5.0.2195.6935 20,752 Usbd.sys 12-Dec-2003 17:37 5.0.2195.6882 19,792 Usbehci.sys 17-Jan-2004 02:06 5.0.2195.6891 50,032 Usbhub20.sys 16-Jun-2004 18:52 5.0.2195.6941 139,120 Usbport.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 843503 - Last Review: October 26, 2013 - Revision: 4.0