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"This document cannot be marked for voiding, It has been either partially applied or is on hold" error when voiding a payables transaction

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This article provides a resolution for the issue that you can't void a payables transaction in the Void Open Payables Transactions window in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   856474

Symptoms

When you try to void a transaction in the Void Open Payables Transactions window in Microsoft Dynamics GP, you receive the following error message:

This document cannot be marked for voiding, It has been either partially applied or is on hold.

This problem occurs even though the following conditions are true:

  • You have not applied any payments to the transaction.
  • The transaction is not on hold.

Note

  • To verify that no payments were applied to the transaction, follow these steps:
    1. On the Inquiry menu, point to Purchasing and then select Transaction by Document.
    2. Enter the document number.
    3. No documents have been applied to this transactions if the Unapplied Amount for the document is the same as the Original Amount.
  • To verify that the transaction is not on hold, follow these steps:
    1. Select the Transactions menu, point to Purchasing and then select Holds.
    2. Select Vendor ID.
    3. Find the transactions and verify if the checkbox is marked as Hold for this transaction.

Resolution

Note

Before you follow the instructions in this article, make sure that you have a current restorable backup copy of the database that you can restore if a problem occurs.

To resolve this problem, run the Check Links process. To do this, follow these steps:

  1. Have all users exit Microsoft Dynamics GP.
  2. Run the Check Links process. To do this, follow these steps:
    1. Use the appropriate method:
      • In Microsoft Dynamics GP 10.0 and later versions, point to Maintenance on the Microsoft Dynamics GP menu, and then select Check Links.
      • In Microsoft Dynamics GP 9.0 and earlier versions, point to Maintenance on the File menu, and then select Check Links.
    2. In the Series list, select Purchasing.
    3. Insert the following tables into the Selected Tables list:
      • Payables History Logical Files
      • Payables Transaction Logical File
    4. Select OK.
  3. In the Void Open Payables Transactions window, try to void the transaction.

Note

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.