Article ID: 856846
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When you try to use a shortcut to access the Professional Service Tool Library in Microsoft Business Solutions Great Plains 8.0 or in Microsoft Dynamics GP 9.0, you receive the following error message:
This problem occurs if this shortcut links to a specific window in the Technical Service Tools area.
To resolve this problem, verify that the shortcut links to the Professional Service Tools Library. To do this, follow these steps:
When you create a shortcut for the Professional Service Tool Library in the Navigation Pane, the shortcut must link to the whole Professional Service Tools Library product. If you create a shortcut for a specific tool that is available within the Professional Services Tools Library, this problem will occur.