Recordable CD or DVD that contains data appears blank in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you insert a recordable CD or DVD that contains data in your CD or DVD recorder (burner) drive, you receive a message that is similar to the following:
(drive_letter:) Windows can perform the same action each time you insert a disk or connect a device with this kind of file:

Blank CD

What do you want Windows to do?

Open writable CD folder
Take no action

This message appears even though the CD or the DVD contains data and is not blank.
CAUSE
This problem may occur when you use certain third-party Image Mastering API (IMAPI) CD-burning software to record data to a recordable CD or DVD. The problem occurs because the IMAPI CD-burning software changes the sub-header bits on the disc to a format that Microsoft Windows XP cannot read correctly.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For more information about IMAPI and the formats that IMAPI supports, visit the following MSDN Web site:
burn copy write-able cd-writer cd-r cd-rw burner burning DVD-R DVD-R cdr cdrw
Properties

Article ID: 867717 - Last Review: 12/08/2015 07:41:07 - Revision: 2.1

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • kbnosurvey kbarchive atdownload kbwinxpsp2fix kbpending kbbug KB867717
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