The products that are listed in the "Applies To" section rely on several Microsoft Windows components to function correctly. These components include DCOM, JET, and MDAC technologies. If the installation of one of these components is corrupted, or the components are installed in the wrong order, the programs that are listed in the "Applies To" section may not be installed correctly, or may not work as expected. This article describes the symptoms that you may experience, and provides the steps to resolve the problem.
When you try to install the products that are listed in the "Applies To" section, you may experience one or more of the following symptoms with Microsoft Picture It! and with Microsoft Digital Image:
When you try to install Picture It!, the Picture It! installation program determines that the MDAC component must be installed. After you install the MDAC component, the Setup program requires that you restart the computer. After you restart the computer, when you try to install Microsoft Picture It! again, the Setup program installs the MDAC component again and requires that you restart the computer again. This is a never ending cycle.
In the middle of the installation, you receive the following error message:
Installation Wizard has been interrupted.
When you try to install Picture It!, you receive an error message that resembles the following:
Error 1911: Could not register Type Library for file C:\Program Files\Common Files\Microsoft Shared\Shoebox\ShoeboxU.dll
When you start Picture It! and try to select an item from the Gallery or try to select a clip art image, you may experience one or more of the following symptoms:
You receive the following error message:
Catalog database has become corrupted.
When you try to use clip art, no clip art is found. There is a beige box that has no place holders and no thumbnails. Instead of thumbnails, you see white boxes with red "X"s.
When you use any one of the other products that are listed in the "Applies To" section, you may experience the following symptom when you start the program:
The program stops responding (hangs). You see an hourglass. But the program never fully opens.
These problems may occur if the following components have been installed out of order, have not been installed, or if their installations have been corrupted:
The DCOM component
The JET component
The MDAC component
Excessive temporary files may have prevented a successful installation of these components.
All versions of the following programs rely on these three components to function correctly:
Microsoft Picture It
Microsoft Digital Image
Microsoft Streets & Trips
Microsoft Internet Explorer
Additionally, if you experience the symptom that occurs when you try to use clip art, and you see white boxes instead of thumbnails, there might be problems with your installation of Microsoft Internet Explorer. After you follow the steps that are listed in the "Resolution" section, reinstall Internet Explorer to resolve this problem.
You can use the steps to resolve these problems if the problem involves the DCOM component, the JET component, or the MDAC component.
The only way to reinstall the DCOM component on a Microsoft Windows 2000-based computer, a Microsoft Windows Millennium Edition-based computer, a Microsoft Windows XP-based computer, or a Windows Vista-based computer is to reinstall Microsoft Windows. The DCOM component is a core component of the operating system and cannot be removed or installed separately.
You must install the current JET component version before you install the current MDAC component version. In earlier versions of the JET component and the MDAC component, it has been the practice to install the JET component after the MDAC component. This was the practice because the JET component relies on ODBC drivers being loaded on the system. At first, the ODBC drivers were installed with the MDAC component. However, the MDAC component, Microsoft Windows Server 2003, Windows XP, and Windows Vista come with ODBC drivers preinstalled. However, Microsoft Windows 98, Windows Millennium Edition, and Microsoft Windows NT do not come with ODBC drivers preinstalled. The JET component now copies the ODBC drivers to the computer. However, it relies on the MDAC component to create the appropriate registry entries to use the ODBC drivers.
For more information about how to install the JET component, click the following article number to view the article in the Microsoft Knowledge Base:
Download and install all the available Microsoft Windows updates from the Windows Update Web site before you continue with these steps. You may have to return to the Windows Update Web site multiple times to download all the available updates. To do this, follow these steps:
When the page is finished loading, click Scan for updates.
You will see a list of available updates in the following three categories:
Critical Updates and Service Packs
Install all the available updates in all the categories that apply to the computer that you are using. If you are running Windows 98, you do not have to install all the foreign language packs that appear when Windows Update scans your computer for updates. If you are not sure, it is best to install the update.
To resolve this problem, follow the steps for the operating system that you are using.
Remove the program
To remove the program that is displaying the problem and to remove any earlier versions of that same program that are installed on your computer, follow these steps:
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
Click the program, and then click Add/Remove.
Follow the prompts to remove the program.
Delete the temporary files
Open My Computer.
Right-click Local Disk C:, and then click Properties.
On the General tab, click Disk Cleanup.
Note You may have to wait if you have lots of files.
When the Disk Cleanup for (C:) window appears, click to select the following check boxes:
Temporary Internet Files
Click OK, and then click Yes when you are prompted to delete files.
When the cleanup process is complete, close the properties window and the My Computer window.
In the Save in box, click Desktop, and then click Save.
Note Do not run the Runtifix program now.
Enable a clean start
Click Start, type msconfigin the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Click to select the Selective Startup check box, and then click to clear all the following check boxes:
Process SYSTEM.ini file
Process WIN.ini file
Load Startup Items
On the Services tab, click to select the Hide All Microsoft Services check box.
Click Disable All.
Click Apply, and then click Close to close the System Configuration Utility.
Click Restart when you are prompted to restart the computer.
Install the files
On the desktop, double-click the MDAC_TYP.exe file, and then follow the prompts to complete the installation.
When the installation is complete, click Finish. The computer restarts.
On the desktop, double-click the Runtifix.exe file.
Click Yes when you are prompted to continue if you have Microsoft Internet Explorer 4.0 or a later version installed on the computer.
If you are prompted to confirm replacing new files with earlier files, click No to all.
When you are prompted to restart the computer, click Yes.
Install the program and return to a Normal startup
Install the program that displayed the symptoms.
After the installation is complete, click Start, type msconfigin the Start Search box, and then press ENTER.
Click Normal startup, and then click OK.
When you are prompted to restart the computer, click Yes.
Notes specific to Picture It! and to Digital Image installations
If you receive an "Invalid syntax" error message after you follow the steps that are listed in the "Resolution" section, follow these steps:
Exit your version of Picture It! or Digital Image.
Search the hard disk drives for the User.sbc file. You may have to set the option to search for hidden files.
Rename the User.sbc file to user.old.
Restart Picture It! or Digital Image.
The User.sbc file is automatically rebuilt.
If you install the MDAC component before you install the JET component, you may receive an "Interrupted Installation" error message when you try to install Picture It!. To resolve this problem, follow the steps to start the computer by using a clean boot installation. You can find these steps in the "Enable a clean start" section. Reinstall the JET component and the MDAC component, in that order.
If these steps do not resolve the problem where the program stops responding (hangs) when you start it, update the video card drivers.
For more information about how to update video card drivers, click the following article number to view the article in the Microsoft Knowledge Base:
248326 Your computer may stop responding when you start Streets and Trips or MapPoint
For more information about how to perform a clean boot installation, click the following article numbers to view the articles in the Microsoft Knowledge Base:
192926 How to perform clean-boot troubleshooting for Windows 98
267288 How to perform a clean boot in Windows Millennium Edition