Your Windows Server 2003-based multiprocessor computer with an AMD chipset may occasionally stop responding

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Your Microsoft Windows Server 2003-based multiprocessor computer with an AMD chipset may occasionally stop responding (hang).
This problem may occur if your multiprocessor computer has an AMD-8131 HyperTransport PCI-X Tunnel Data chipset installed.

Specifically, this problem occurs when multiple nonmaskable interrupts (NMIs) occur at the same time. An NMI is an interrupt that cannot be overruled by another service request. A hardware interrupt is defined as nonmaskable if it bypasses and takes priority over interrupt requests that are generated by software, by the keyboard, or by other installed devices.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   05-Aug-2004  00:37  5.2.3790.197      103,936  Hal.dll             05-Aug-2004  00:37  5.2.3790.197      109,056  Halaacpi.dll        05-Aug-2004  00:37  5.2.3790.197       78,336  Halacpi.dll         05-Aug-2004  00:37  5.2.3790.197      116,736  Halapic.dll         05-Aug-2004  00:37  5.2.3790.197      111,104  Halmacpi.dll        05-Aug-2004  00:37  5.2.3790.197      117,760  Halmps.dll          05-Aug-2004  01:15  5.2.3790.197    2,407,424  Ntkrnlmp.exe   05-Aug-2004  00:37  5.2.3790.197    2,064,896  Ntkrnlpa.exe        05-Aug-2004  00:37  5.2.3790.197    2,109,440  Ntkrpamp.exe   05-Aug-2004  01:20  5.2.3790.197    2,207,744  Ntoskrnl.exe   
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 1.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 870679 - Last Review: 01/17/2015 18:28:17 - Revision: 3.12

Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)

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