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When you try to install a 32-bit program that uses Windows Management Instrumentation (WMI) on your Microsoft Windows Server 2003 64-Bit Enterprise Edition-based computer, the program may not install. Additionally, the 32-bit program that uses WMI may install, but the program may not work correctly.
This problem may occur if the program that you try to install requires a registry subkey that is not present in Windows Server 2003 64-Bit Enterprise Edition. The following registry subkey is not present in the 32-bit registry in Windows Server 2003 64-Bit Enterprise Edition:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Microsoft Windows Server 2003 64-Bit Enterprise Edition.
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------ 08-Jul-2004 21:14 5.2.3790.186 374,784 Wbemupgd.dll IA-64 08-Jul-2004 21:14 5.2.3790.186 131,584 Wwbemupgd.dll x86
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates