Article ID: 870891 - View products that this article applies to.
When you use the Backup tool in Microsoft Windows XP to restore the System State data from backup, third-party drivers may not be restored. For example, when you restore a backup of the System State data to a new installation of Windows XP, the network adapter driver is not restored, and you experience the following additional symptoms:
This problem occurs because third-party drivers are not restored when you restore the System State data from backup. The following registry subkey is not restored during the restore operation:
This registry subkey contains subkeys that refer to the path of the device drivers.
To work around this problem, use Device Manager to remove and then reinstall the device. To do this, follow these steps.
Note You must be logged on the computer as Administrator or as a member of the administrators group to follow these steps. If your computer is connected to a network, network policy settings may prevent you from finishing these steps.
For additional information about how to manage devices in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base:
283658For additional information about how to use the Backup tool to back up and to restore data, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/283658/ )How to manage devices in Windows XP
(https://support.microsoft.com/kb/308422/ )How to use Backup to back up files and folders on your computer in Windows XP
(https://support.microsoft.com/kb/309340/ )How to use Backup to restore files and folders on your computer in Windows XP
Article ID: 870891 - Last Review: December 27, 2013 - Revision: 2.0