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When you use an IP Phone program on a Toshiba computer that is running Microsoft Windows XP Service Pack 2 (SP2) or on a Tablet PC that is running Microsoft Windows XP Tablet PC Edition 2005, and then you try to close the connection, the IP Phone may not hang up.
Note The Windows XP SP2 features and components are included in Windows XP Tablet PC Edition 2005.
If you repeatedly try to close the connection, the computer may quit unexpectedly. You may also experience one or more of the following symptoms:
Your computer automatically restarts.
After you log on, you receive the following:
Microsoft Windows The system has recovered from a serious error. A log of this error has been created. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.
If you click the click here link at the bottom of the message box, you receive error signature information that is similar to the following:
A problem has been detected and Windows has been shut down to prevent damage to your computer... Technical information:
*** STOP: 0x000000D5 (0x82672F60,0x00000001,0xF85A04DD,0x00000000) (Fatal System Error) DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL
You receive the following Event ID 1003 event entry in the system log:
Date: date Source: System Error Time: time Category: (102) Type: Error Event ID: 1003 User: N/A Computer: COMPUTER Description: Error code 000000D5, parameter1 82672F60, parameter2 00000001, parameter3 F85A04DD, parameter4 00000000. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000D5 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
The symptoms of a Stop error vary, depending on your computer's system failure options.
For additional information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973 How to configure recovery options in Windows
The four parameters that are included in the error signature information and inside the parentheses of the technical information for the Stop error may vary, depending on the computer's configuration.
This problem may occur if the Ks.sys driver accesses memory that the driver no longer owns. Typically, no error is reported. However, if you run the Driver Verifier feature and verify all the drivers that are running under Windows XP SP2, the Driver Verifier detects this problem and generates the Stop error message that is described in the third bullet in the "Symptoms" section.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.