After you install Command AntiVirus version 4.62.4 in Microsoft Windows XP Service Pack 2 (SP2) and then restart Windows, you may experience any one of the following symptoms:
Your computer automatically restarts.
After you log on, you receive the following error message:
Microsoft Windows The system has recovered from a serious error. A log of this error has been created. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.
If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You will then see error signature information that may be similar to the following:
When you view the system log in Event Viewer, you may notice an event ID 1003 entry with information that is similar to the following:
Date: date Source: System ErrorTime: time Category: (102) Type: Error Event ID: 1003 User: N/A Computer: COMPUTER Description:Error code 0000007f, parameter1 00000008, parameter2 f9cc2d70, parameter300000000, parameter4 00000000. For more information, see Help and Support Center athttp://support.microsoft.com.Data:0000: 53 79 73 74 65 6d 20 45 System E0008: 72 72 6f 72 20 20 45 72 rror Er0010: 72 6f 72 20 63 6f 64 65 ror code0018: 20 30 30 30 30 30 30 35 000007f0020: 30 20 20 50 61 72 61 6d 0 Param0028: 65 74 65 72 73 20 66 66 eters ff0030: 66 66 66 66 64 31 2c
The symptoms of a Stop error vary according to your computer's system failure options. For additional information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973 How to configure system failure and recovery options in Windows
The four parameters that are included in the error signature information (BCP x) and inside the parentheses of the technical information for the Stop error may vary according to the computer's configuration.
Not all Stop 0x0000007f errors are caused by the problem that is described in this article. For additional information about how to troubleshoot Stop 0x0000007f errors, click the following article number to view the article in the Microsoft Knowledge Base:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
This problem was corrected in Command AntiVirus version 4.90.4.
For information about how to contact your hardware vendor, visit the following Microsoft Web site: