Custom window settings are lost when you deploy a Windows XP image

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
After you customize the window size, the window position, or both of a program in Microsoft Windows XP, the custom settings are not retained when you deploy the Windows XP image to other computers by using the SysPrep tool. For example, you may customize the window size for Control Panel.
This problem occurs when the computer name of the computer that is receiving the Windows XP image is different from the computer name in the deployed image.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


There are no prerequisites to install this hotfix.

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or to modify any registry keys to use any hotfixes that this package contains.

Additional steps

After you install this hotfix, you must replace the current default user profile with the customized default user profile. To do this, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Performance and Maintenance.
  3. Click System.
  4. On the Advanced tab, under User Profiles, click Settings. The User Profiles dialog box appears.
  5. Under Profiles stored on this computer, click the custom profile that you created, and then click Copy To. The Copy To dialog box appears.
  6. Under Copy profile to, click Browse, click the C:\Documents and Settings\Default User folder, and then click OK.
  7. Under Permitted to use, click Change, click Everyone, and then click OK. If Everyone is not available, click Advanced, click Find Now, click Everyone, and then click OK.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Hotfix for Windows XP Service Pack 1 (SP1)
   Date         Time   Version        Size     File name   -------------------------------------------------------   17-Sep-2004  19:24  6.0.2800.1588  422,912  Shlwapi.dll
Hotfix for Windows XP Service Pack 2 (SP2)
   Date         Time   Version        Size     File name   -------------------------------------------------------   17-Sep-2004  18:59  6.0.2900.2515  473,600  Shlwapi.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
windowsxp winxp windowsxpsp2 winxpsp2 validateshellnoroam

Article ID: 870975 - Last Review: 01/16/2015 16:31:28 - Revision: 3.0

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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