"Cannot copy <filename>" error message when you use the Cut command and the Paste command to move a file or a folder from one folder to another folder in the same NetWare volume on your Windows XP-based computer

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On your Microsoft Windows XP-based computer that has Microsoft Client Service for NetWare installed, you receive an error message that is similar to the following error message:
Cannot copy <filename>. Cannot find specified path. Make sure you specified the correct path.
The error message occurs when you use the Cut command and the Paste command to move a file or a folder from one folder to another folder in the same Netware volume. However, you can do the following things:
  • You can use the Cut command and the Paste command to move a file or a folder from one folder to another folder in two different NetWare volumes.
  • You can copy a file or a folder from one folder to another folder regardless of the NetWare volumes.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP SP1, 32-bit versions
   Date         Time   Version         Size       File name   --------------------------------------------------------------   18-Oct-2004  23:52  6.0.2900.2531   8,450,560  Shell32.dll    
To work around this problem, upgrade to Novell Client Version 4.90 Service Pack 1a (V4.90 SP1a).

For information about your hardware manufacturer, visit the following Web site:Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 870979 - Last Review: 12/08/2015 07:49:26 - Revision: 2.3

Microsoft Windows XP Professional, Microsoft Windows XP Home Edition

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